In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over 1,000 users of the system.
The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required. The role can be very rewarding, but it will require a high level of commitment to get started quickly.
The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.
Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.
In detail
• Provide technical and functional support to business users, mainly in North America, but also worldwide.
• Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
• Diagnose and resolve data processing problems.
• Support technical and business analysts in defining application production problems.
• Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
• Participate in disaster recovery trials (evening and weekend work).
• Support changes in production environments (evening and weekend work).
• Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
• Analyze and improve existing procedures and tasks.
• Improve the implementation of the Dynatrace service monitoring tool and make missing checks on automation and applications.
• Analyze and suggest improvements to our current production monitoring and warning process.
• Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
Work conditions: This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday. This position requires little travel.
• Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) rotating between team members one week out of three.
The strengths and skills that will help you succeed
- Bachelor to related field.
- Around 5 years of practice in a production environment, preferable in the financial field.
- Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary.
- Knowledge of scripting languages.
- Excellent written and oral communication skills.
- Analytical, documentation and problem-solving skills.
- Good organizational skills; concern for customer service.
- Experience in the financial domain.
- Knowledge of Unix and Linux.
- Ability to work in teams and take initiative.
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of French and English is required.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
- At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
- BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
- To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2025
- Canada’s Best Diversity Employers 2025
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***
