To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.
Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
Independently debug and propose resolution/work-around for complex production issues.
Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
Coordinate across various teams to effectively manage production issues and maintenance activities.
Respond to User Requests, Incidents and follow up on Problems in a timely manner.
Ensure issues are reported, tracked, followed up and escalated timely.
Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
Communicate and provide status updates on issues to business users, management team and other stakeholders.
Contribute to preventive system monitoring and alerting, where appropriate.
Support Change Management process and application releases.
Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
Support IT Security activities e.g. health checks after security patches.
Support End-of-Day and End-of-Month overnight batch runs.
Perform and coordinate regular maintenance activities.
Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
Analyze and challenge existing support processes to achieve continuous improvement.
Key Responsibilities
Incidents resolution & Request Handling.
Preventive maintenance.
Pro-active actions / measures to limit corrective maintenance activities.
Knowledgebase creation & maintenance
Inquisitive mind
Competencies (Technical / Behavioral)
Technical (Must possess)
Competent level of expertise in ORACLE PL/SQL.
Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
Technical (Advantage)
Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
ITSM tool: ServiceNow
Database performance & SQL tuning experience is a plus.
Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
Functional
Good knowledge on Supply Chain and Trade Finance.
Understanding and experience in ITIL concepts.
Possess good analytical, problem-solving skills and self-motivated
Behavioural
Good team player with strong analytical, communication and interpersonal skills.
Results and client oriented.
Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
Flexible to work in shift, weekend or public holiday and on-call support.
Specific Qualifications (if required)
Qualifications
The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
Experience
Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
Experience in supporting Supply Chain and Trade Finance applications.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Discover the different professions within BNP Paribas: IT, Tech and Data
BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
