Job Title: Application, production and infrastructure Engineer
Department: Information Technology
Business line/Function: ITO
Location: Bangkok, Thailand
Position Purpose:
Responsible to provide the first level support of hardware, software and network to all BNP Paribas Bangkok Branch users. This job is to ensure that the problems encountered by any users in the Bank will be solved with user satisfaction in a timely manner.
Responsibilities
General Responsibilities:
· First level Support the user for the computer problems (software, hardware and network problems).
· Install and maintain the software provided by regional, head office and regulator.
· Ensure the readiness and availability of all PC and laptop assets at the main and DR sites through regular maintenance, including OS patch, Microsoft Office patch and antivirus patch management.
· Oversee IT endpoint management and asset lifecycle, including annual audits and inventory reconciliation.
· Perform regular user access reviews (UAR) on MyIAM to maintain appropriate permission levels across all systems.
· Co-ordinate and work closely with the supplier/sub-contractor for fixing hardware, if it fails.
· Escalate the problem to upper level support if the problems cannot be solved at the first level support
· Manage service management level (Incident/problem/change and etc) according with group standard tools/policy and escalate to head of IT and IT Infrastructure and Networking Manager if required.
· Computer room management (daily checkup that all the system/environment in computer room are working fine and keep the room tidy).
· Assist IT Application Support if require for in country and regional support may needed.
· Assist Head of IT and IT Infrastructure and Networking Manager to monitor and keep record of IT Assets and IT Assets physical count.
Permanent control
· Direct contribution to BNP Paribas Operational Permanent Control Framework.
· Ensure compliancy to infrastructure and application security standard, timely engage regional security team to review new project and applications, and fulfill the responsibility as document regional security process such as security patch management, vulnerability scanning report follow up.
· Keep related Standard Operational Procedure (SOP) up to date.
Other
· Assist Head of IT and IT Infrastructure and Networking Manager on adhoc basis as required
· Assist in Prepare IT budget.
· Assist Head of IT and IT Infrastructure and Networking Manager to monitor and keep record of IT Assets and IT Assets physical count.
· Work with regional IT Team, suppliers, sub-contractors, regulator and users for the jobs and projects involving with IT.
· Coordinate with related regional IT teams for deploying new project of BNPP, upgrading and trouble-shooting about network, servers, workstations, global applications etc.
Technical & Behavioral Competencies
- Experience of the following systems
- Microsoft windows server, software, communication and tool technology
- Network cable management
- AD/DNS/DHCP and network management.
- Router/Firewall and related network management system.
- IP Phone, Trader Dealing Phone or any Phone Recording systems.
- Server backup management systems.
- Electricity System (UPS/Generator/Circuit Control Panel) and Monitoring tool.
- Building package water cool Air-condition system.
- Experience of “Bank of Thailand” system (BAHTNET, EFS, DMS, etc.) for Installation and management, Country Regulatory and Payment system, preferably but not mandatory
- Experience of Trading application, preferably but not mandatory
- Good communication (Written and Spoken) in English
- Good Initiative, collaborative and communication skill
- Ability to prioritize task
- Customer orientation
Specific Qualifications:
- At least 3 years experienced relating to Microsoft Environment (Server/Workstation/Application troubleshoot)
- Banking Knowledge, preferably but not mandatory
- Unix operating system knowledge but not mandatory
- Trading application & system knowledge
- Fixed Income & Treasury financial knowledge, preferably but not mandatory
