Level of experience
I am an experienced professional
Reference
1111111111111393
Brand
Job Function
Transaction processing
Sorry, this position is already filled
Last update 18.12.2025
Brief description of our company - ARVAL COMPETENCE CENTER
We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.
Your main duties will be:
- Lead end-to-end process harmonization and standardization initiatives across Arval countries
- Analyse current-state processes, identify gaps, inefficiencies, and variations, and design target-state processes
- Define and maintain global process documentation, SOPs, and process maps
- Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Ensure processes comply with internal controls, audit requirements, and regulatory standards
- Act as a subject matter expert and process owner for assigned functional areas
- Partner with Operations, Team Leaders, and Country Stakeholders to manage change and ensure adoption
- Support system implementations, migrations, and automation initiatives
- Establish and monitor process KPIs, SLAs, and performance metrics
- Lead workshops, training sessions, and knowledge transfer activities
- Identify and manage risks related to process changes and harmonization efforts
- Cooperation with local partners in supported countries on continuous improvement of operational processes in the area of Administration and Billing so that the TOM structure and organization of processes are observed.
- Reporting to the Head of Administration and Billing as well as to management on a regular agreed basis as well as on ad hoc requests