Operations Manager

About the job:

• Responsible for managing and coordinating the Pay Out, Customer Services and Collections & Recovery teams.

Your Main Activities Are: 

• Manage and motivating the team in accordance with the objectives
• Manage the proper and timely activation of contracts by ensuring adequate service levels to the SLAs established with the Partnerships
• Ensure effective telephone answering and processing of all requests from customers, suppliers and partners, ensuring adequate service and quality levels for established SLAs
• Manage credit recovery by ensuring defined processes and target success rates
• Manage and monitoring all legal proceedings with the External Lawyers and proposing contracts for the transfer of losses
• Maintain a privileged relationship with key partners
• Manage external service providers (including insurance companies)
• Ensure the maintenance of updated service procedures and carrying out first-level controls
• Ensure fulfilment of all Financial Security responsibilities relevant to the function
• Participate in international communities of the different areas of operations
• Prepare monthly reports for the operations committees
• Ensure Quality of the Data produced and controlled in the department
• Ensure and promote compliance with BNP Paribas Code of Conduct
• Reporting directly to the Chief Operating Officer

Profile and Skills to Success: 

• Bachelor’s degree in Business Management, Economics or other relevant fields
• Experience in leading operational teams
• Fluency in Portuguese and English is required
• Skills:
  • Communication skills – oral & written
  • Ability to develop others & improve their skills
  • Client focus
  • Ability to conduct a negotiation
  • Attention to detail / rigor

About BNP Paribas Leasing Solutions

As the European leader in asset finance, BNP Paribas Leasing Solutions supports the growth of its clients and industrial partners by offering rental and finance solutions with services for their professional equipment.

In 2023, BNP Paribas Leasing Solutions financed 323,000 projects for a total volume of 15.5 billion euros in 20 countries and more than 3,700 employees around the world.

The Cluster Iberia has more than 150 employees with three joint ventures with CFS, CNH and 3 STEP IT and it’s a leader in financing the agricultural sector.