We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.
Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland
It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
Fund Dealing Services Oversight Expert
Requirements:
- Min. 5 years of professional experience in banking operations, securities and fund services
- Fluency in English (min. B2/C1 level)
- Ability to develop and adapt a process
- Strong capacity to analyse complex situations, identify root causes, and propose effective solutions.
- Advanced analytical abilities with a data‑driven mindset.
- Demonstrated talent for transferring knowledge to teammates and external partners, fostering a culture of continuous learning.
- Arrange the governance structure for cooperation between the BNP outsourcing party and a service provider, internal or external.
- Create and analyse regular performance reports to monitor service quality, spot improvement opportunities, and push continuous optimisation.
- Track incidents caused by or affecting the off-shorer/out-sourcer, enforce strong preventive actions, and keep operations running smoothly.
- Contribute to the content of SLA, its clauses, requirements, scope of servcies to ensure the agreement aligns wih business needs and establishes clear expectations for service delivery
- Leverage deep knowledge of supervised processes, coach both internal teams and provider staff, and build a capable, self‑sufficient workforce.
- Oversee client‑derived escalations, ensure swift provider response, and see issues through to successful resolution to maintain client trust.
What we offer:
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
