Application Production Support Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The candidate will act as Senior Application support specialist for Corporate and Institutional Banking Securities Services (CIB2S). The candidate will be required to provide solutions for complex technical and functional issues in a short time frame. The candidate will support multiple Applications within the BFS suite and ensure Service Delivery as per Business requirements and expectations.

The candidate will responsible for providing functional and technical support for TCS Bancs and other connected applications. The candidate will be responsible for analysis and resolution of complex Production events, ranging from IT incidents impacting application availability to business process support of custody activity covering trade settlements, corporate actions, cash processing, reconciliation, tax etc. This role also involves On Call support for production incidents and weekend support for production changes on a rotational basis.

Candidate is expected to have the desired domain knowledge and work experience for the role and carry out roles and responsibilities independently with minimal supervision.

In detail

Application Support

·       Provide daily business process support to business users in securities services/custody domain- trade settlements, corporate actions, cash processing, tax, risk management, reconciliation etc.

·       Ensure Production incidents impacting BAU are identified, communicated and resolved within the defined SLA’s. Create and share Post Incident Report (PIR) with occurrence, root cause, resolution and action items from the incident

·       Act as a liaison between Business users and IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functions

·       Perform level 1, 2 and 3 support for complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts

·       Conduct biweekly prioritization meetings with business stakeholders and ensure key issues impacting business are prioritized and resolved in a timely manner

·       Coordinate with vendor teams for defect reproduction, diagnosis and testing of resolution

·       Monitor application state, support dashboards and technical processes (Online, STP and batches) with help of provided tools and act proactively on failures

·       Document system defects, problems and test scenarios. Participate in defect prioritization meetings with ADM and UAT teams

·       Understand database concepts and provide complex SQL extractions to users

·       Participate in ON call support of Custody applications when required and undertake appropriate actions – both functional and technical

·       Coordinate and conduct weekend release rollouts, BCP/DR testing of Custody applications on a rotational basis

·       Ensure excellent Communication, reporting and escalation as and when needed

IT Governance

·       Responsible and accountable to strictly and consistently adhere to CIB2S NAR IT Governance policies and procedures – Incident management, Vendor management and change management

·       Facilitate Compliance, Audit and Operational Risk investigations and requests. Document and modify support procedures and processes as per feedback on control policies

The strengths and skills that will help you succeed

·       Minimum Bachelor’s degree in IT domain; advanced degree considered a plus

·       Minimum 3 years of work experience with TCS Bancs application is a must

·       Minimum 5 years of IT Application support/business analysis experience with an emphasis on trade settlements, corporate actions, cash processing (at least 2 of these)

·       Strong working knowledge of SWIFT message formats and flows

·       Strong working knowledge of Unix, SQL, Autosys, Quality Center, Sailpoint, ServiceNow and Jira

·       Prior experience creating requirements documents, test scenarios, functional specifications, process flow diagrams and procedures

·       Overall General IT knowledge is a must

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility [at] us.bnpparibas (dot) com
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able
• Autisme sans Limites
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers