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The position at a glance
The Application Production Support is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis
In detail
- Monitoring and supporting the day-to-day production activities
- Diagnosing and provide a high level of functional support for accounting applications Multifonds FA/WEM & Calculo.
- Analysis and solving accounting and technical issues during production phases, raise change requests to the vendor, ensure the follow up of issues until the delivery of patch corrections.
- Understand prerequisites for accounting migrations and specific accounting events such as merger, split/change of currency of share classes.
- Closely follow up monitoring dashboards.
- Contribute to maintain a very stable BAU to deliver NAV on time and match with the deadlines.
- Testing of new Multifonds functionalities.Participate in the several fund migration activities, testing, internal meetings, and catchup calls with the external service providers.
- Participate in the several fund migration activities, testing, internal meetings, and catchup calls with the external service providers.
Work shift: Monday to Friday. 12 PM to 8 PM in Winters. 1 PM to 9 PM in Summers
The strengths and skills that will help you succeed
- 5+ years’ experience in at least 80% of the Main Responsibilities bullets listed above along with Transversal project management.
- Bachelor's degree in finance/accounting required; advanced degree considered a plus.
- Professional working proficiency in English language is required
- Expertise in the business and in-depth understanding of the functional process in general. This includes the knowledge of financial instruments, Net Asset Value (NAV) calculation that is the key value for any Mutual funds.
- SME-core accounting application Multifonds FA/WEM software (Temenos) to provide a high level of functional support.
- Service now reporting proficiency
- Knowledge on AI is plus
- Experience in monitoring tools (such as Dynatrace)
- Technical skills like [SQL, UNIX, Windows]
*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required
While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted
What’s in it for you
Alongside a competitive compensation, we provide a comprehensive suite of flexible benefits designed to support your health, wellbeing, and long‑term success:
Health & Wellness – A menu of flexible options for you and your family, including a 24/7 telemedicine service.
Mental‑Health Support – Up to $5,000 per year for sessions with mental‑health practitioners, plus unlimited access through our Employee Assistance Program.
Financial Benefits – A defined‑contribution pension plan and a range of additional financial perks.
Paid Volunteering Days – Take time off to give back to the community.
Learning & Development – Access to high‑quality training, personal‑development programs, and clear pathways for internal career progression across our global organization.
Work‑place flexibility - Hybrid work is available for most roles. You’ll be required in the office at least three days per week, with one of those days being either a Monday or a Friday.
To find out more about our range of benefits, click hre
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
BNP Paribas is committed to fostering a work environment where all employees can feel heard, valued, safe and supported, and can be their authentic selves.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas, the leading bank in the European Union and a major global financial institution, operates in 63 countries and has nearly 178,000 employees. Its mission is to foster a responsible, sustainable economy by financing and advising clients to the highest ethical standards while addressing environmental, regional development, and social inclusion concerns. With over 1,700 employees in Montreal and Toronto, BNP Paribas in Canada strives to develop long-term relationships with its clients by supporting their business strategies and meeting their financing and investment needs, both locally and abroad.
Our certifications and partnerships
- Canada’s Top Employers for Young People 2026
- · Montreal’s Top Employers 2026
- Canada’s Best Diversity Employers 2026
- Women in Governance Platinum-Parity Certification
- LinkedIn Top Companies 2024
What you need to know
- · BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
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