Job Title: Head of Application Production Support Global ( APS)
Department: IPS - WM
About Business line/Function:
Position Purpose: The candidate will maintain production environment availability by managing the Application Production Support teams for the wealth management business line with a global scope. These teams provide technical and functional support, alongside Cloud, SRE activities, to ensure application stability for the Wealth Management business line and to continue to improve production environment stability by working alongside with development and infrastructure teams. To be accountable for the delivering the services with a team of ~150 members distributed globally
Responsibilities
Direct Responsibilities
· Production Environment Ownership
o Ensure application availability, performance, and security within the domain, adhering strictly to the bank’s Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
o Anticipate client requirements and prioritize customer satisfaction through proactive engagement with high business orientation.
o Collaborate with APS Domain Support Managers to maintain production quality while optimizing client experience.
o Partner with ADM Domain Managers to align APS teams with business evolution and application management strategies.
o Engage with stakeholders and cross-functional IT and business units to deliver integrated solutions.
o Drive operational synergies by reviewing support activities and promoting automation.
o Represent the function in production forums involving Architecture, Development, Security, APS, and Operations.
o Conduct regular service reviews with senior Wealth Management leadership, including COOs, CIOs, and CTOs.
· Incident Escalation Management
o Direct real-time responses to all Major Incidents, adhering to the BNP Paribas Incident Management Procedure.
o Deliver regular updates during Major Incidents and present Root Cause Analysis (RCA) debriefs to Wealth Management Business and IT senior management, outlining business impacts and proposed preventive measures.
o Validate incident reports to ensure robust preventive actions and oversee the completion of remedial tasks.
· Team Management & Knowledge enablement
o Coach and develop WM APS managers to foster accountability, delivery ownership, and empathetic leadership.
o Assess APS team competencies and implement targeted development plans based on results.
o Enhance operational effectiveness across the APS management team.
o Coordinate technical and functional training programs to meet evolving Wealth Management IT standards.
o Manage global teams, working with global culture - influencing the peer managers.
· Workforce Planning & Budgeting
o Manage workforce planning, budgeting, and departmental expenditures in direct partnership with the CTO.
o Collaborate with HR and Procurement to recruit high-caliber talent and drive departmental efficiency.
· Supporting CTO’s Strategic Initiatives
o Execute Department led initiatives by managing end-to-end planning, delivery, and progress reporting.
Contributing Responsibilities
o Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
o Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business.
Technical & Behavioral Competencies;
· Good understanding of application architecture & technical architecture etc.,
· Client focus, business orientation & stakeholder management
· Strong critical thinker with problem solving aptitude.
· Good written and oral communication skills with stakeholders and the teams
· Team enablement and infuse accountability globally and cross culturally.
Specific Qualifications:
ü Total 15+ years of IT experience working/managing in IT Production/Platform support (IT infrastructure DevOps and application support activities)
ü Experience with any major cloud environment (AWS, GCP, Azure, or IBM Cloud) is preferred
ü Relevant experience in Linux, Windows, Middleware [WAS/Tomcat], Cloud Tech stack like Kubernetes/Docker/OpenShift/Terraform, Observability tools
Behavioral Skills:
· Ability to collaborate & Teamwork
· Adaptability
· Influencing
· Ability to manage and on knowledge
· Communication skills - oral & written
Education Level: BE / Equivalent
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
