The Cash Customer Service (CCS) offers a service unique in Europe. BNP Paribas Cash Management created the CCS in 2000 to meet the needs of large corporates and institutions. It provides a single point of contact for the follow-up of domestic and international transactions on a daily basis. This specialist also alerts clients to any system errors and breakdown and ensures the resolution of such incidents. In addition he/she provides general assistance with the use of cash management products.
The ISO 9001 certification is a guarantee of quality for clients of the Cash Customer Service. This is the most recent ISO standard (December 2000) and the most demanding in terms of client satisfaction. It guarantees overall service quality as well as the expertise and continuous training of staff. This certification is another step in the progressive certification of BNP Paribas' cash management services and processes.
BNP Paribas Cash Management is a worldwide business line comprising more than 500 professionals, including the Cash Customer Service and the teams dedicated to the implementation of cash management projects. BNP Paribas offers a comprehensive range of international services: electronic banking (information reporting and instructions) including internet-based solutions, domestic banking services and liquidity management solutions (ZBA and notional pooling).
These services are offered by the local offices of BNP Paribas throughout Europe and in the main financial centres worldwide. In addition, the group has formed bilateral partnerships with other large banking groups. This opens a network of over 10,000 branches to BNP Paribas' corporate clients.
The development of the Cash Customer Service and its ISO 9001 certification are testament to BNP Paribas Cash Management‘s focus on quality of service. This should help to strengthen its position as a leading player in international cash management.
* Cash management covers payments, receivables, liquidity management and electronic banking.