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Product Owner - Channels & Customer Experience - HQ Brussels

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Product Owner - Channels & Customer Experience - HQ Brussels

  • Permanent
  • Full time
  • Brussel - Warandeberg, Brussels, Belgium
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Job type
Permanent
Brand
BNP Paribas Fortis
Schedule
Full time
Reference
CEO_4510
Last update 13.11.2026
Offer available in:

YOUR JOB IN A NUTSHELL 

Drive the evolution of our digital banking platforms as a Product Owner in our Daily Banking team. You’ll lead the development of key features in our Easy Banking App, Web, and internal tools, ensuring a smooth and user-friendly experience for customers and colleagues. Your role is to turn business goals into tangible, high-impact solutions. 

AND IN DETAIL 

As a Product Owner, you’ll take ownership of products like customer onboarding, consent management, and more. Your responsibilities include: 

  • Defining the product vision and roadmap, balancing innovation with feasibility. 
  • Prioritizing the backlog and working closely with Agile teams to deliver value-driven solutions. 
  • Connecting business, IT, and end-users to ensure alignment and adaptability. 
  • Tracking performance metrics (e.g., Net Promoter Score) to measure success. 
  • Ensuring consistency in functionality and user experience across all digital channels 

YOUR TALENTS AND COMPETENCES 

Join us if you: 

  • Communicate clearly and manage stakeholders with ease. 
  • Innovate proactively and seek continuous improvement. 
  • Collaborate effectively, bringing teams together to achieve shared goals. 
  • Thrive in Agile environments, making decisive and organized contributions. 
  • Speak fluent English and are professional in Dutch or French.

WHAT WE HAVE TO OFFER 

Sustainability and impact 

We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day. 

DEVELOPMENT & CAREER PERSPECTIVES

We offer a wide range of training courses, workshops and webinars to choose from depending on your availability, interests and goals. 

GOOD PLACE TO WORK 

In addition to your remuneration and benefits (meal vouchers, insurance, holidays), we offer flexible salary options, allowing you to convert part of your salary into personalised benefits (phone use, IT equipment, transport, etc.). 

OUR ENGAGEMENT 

At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis. 

If the function is categorized as a banking services provider function (cf. Law of 22 April 2019 establishing an oath and a disciplinary regime for the banking sector), you will also need to provide us with a 'certificate of absence of professional ban' from the FSMA confirming that you are not professionally disqualified. 

TEMPTED BY THE CHALLENGE? 

A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you. 

Good luck! 

Is this position not for you, but do you know someone who is cut out for this job? Feel free to share it with friends and family!

BNP Paribas Fortis

BNP Paribas Fortis is Belgium’s leading bank by assets and market share. It serves nearly 4 million customers, including individuals, institutions, entrepreneurs and businesses. With more than 10,000 employees, it offers a full range of banking, savings and insurance services, with a particular focus on SMEs. Deeply rooted in local communities and backed by the strength of the Group, the bank continues to invest in innovation and technology while maintaining its commitment to society.