Operations Business Unit Manager – All Genders – Porto – Open Ended Contract – Hybrid
WHO ARE WE?
BNP PARIBAS CARDIF, the Insurer for a Changing World.
We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.
European Service Center - Cardif Support, European Platform of Services with a diversity of processes aiming to bring excellence to our Internal Clients, being part of BNP Paribas Cardif, is an organization dedicated to providing other BNP Paribas Cardif entities with a diversity of processes and services connected to insurance activity. We aim to bring excellence to our internal clients, ensuring highest levels of efficiency and reliability. With over 480 employees and 6 working languages, we are a multicultural and a diverse team, operating in Porto and Lisbon, Portugal.
We are currently looking for a Operations Business Unit Manager (All Genders) based in Oporto
BE PART OF OUR DYNAMIC ICARE TEAM
The Operations Icare BU Manager’s mission is to support the team leaders of the scope in reaching the Activities’ Objectives, notably in terms of operational efficiency and client satisfaction. He/she also monitor & ensure the proper management of local topics, including business-transversal ones, but also HR and staff-related.
YOUR FUTURE MISSION:
- Contribute to the successful implementation of the clients’ and Cardif Support’ roadmaps, by supporting managers in their deployment.
- Support the Operations team leaders who are responsible for the service delivery of assigned operational activities in line with KPIs and service level agreement
- Guarantee an adequate activity and performance monitoring, resource recruitment, allocation and scheduling, and technical means assessment to meet the demands and business goals
- Lead and manage the staff under her/his responsibility to ensure strong employee engagement towards objectives set
- Share and promote Corporate Values as well as the Positive Management spirit; Contribute to providing a work environment in which each employee is treated with respect and dignity and ensure the best conditions to act on staff wellbeing and motivation
- Contribute to the continuous improvement & transformation strategy of the activities, and guarantee the right level of leadership in the change management.
AS OUR NEW OPERATIONS BUSINESS UNIT MANAGER, YOU MUST HAVE:
- Advanced degree, ideally a Master or MBA, with proven Management experience in complex and fast paced companies
- Knowledge/experience in service delivery, KPIs and budget monitoring
- Capacity to identify, alert and prevent risks related to global framework of service delivery
- Knowledge of the automobile industry would be a big advantage
- Minimum B2 level in French & English is mandatory, other languages are also a strong plus
- Strong leadership skills and the ability to motivate stakeholders in a cross functional environment;
WHAT DO WE OFFER
Besides our attractive salary, you will benefit :
- Meals allowance
- Child allowance
- Flexible benefits allowance
- Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
- Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
- Continuous development and career growth opportunities on a local and global level
- And much more…
The work environment is important!
- Benefit from our modern amenities, including zen and creative rooms amongst others, many discounts from our group platform, free language courses, doctor on-site & remote and diverse company events,
- Work in a multicultural environment with multiple nationalities,
- Be part of a people care company with a strong & continuous growth investing in its employees through training and career opportunities.
Our commitments to you
• Diversity and Inclusion commitment
BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
• Commitment towards work/life balance
At BNP Paribas Cardif we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
• Remote Working Conditions
At BNP Paribas Cardif, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
If your profile and motivations matches our needs and you feel motivated to join our company, do not hesitate in sending us you application.
We will be delighted to consider you for this position.
Please note that only applications submitted with CV, Cover letter & Certificate of Studies will be considered and move forward in the application process.
