About the job
- The
Global Markets Client Support Team Leader is responsible for the day to day
management of the team, ensuring quality standards are maintained and exceeded.
The objective is to ensure the correct and timely production and distribution
of various reports (valuation, event notifications and regulatory reports) and
that the officers provide the client with an indicative price of their product
at a given point in time
Your Main
Activities Are
- Lead
and prioritise the support team’s work load as well as provide technical and
managerial leadership to the team
- Build and maintain effective working relationships
within BNP Paribas and external business such as clients, suppliers, partners
- Ensure any quality management processes to the team’s
activities are followed e.g. ensuring all support methods, procedures and tools
are robust, fully tested, of high quality and fit for purpose
- Ensure completeness of root cause for major/critical
incidents and where possible resolve or provide workarounds, suggestions and
improvements to mitigate future incidents
- Manage all requests, ensuring full compliance to
agreed SLA’s, security policies and procedures
- Proactively monitor applications/systems to capture
potential issues before they occur, in accordance with monitoring/maintenance
procedures
- Continually review the service provided to end-users
and customers to ensure it meets agreed service levels and all customers’
requirements e.g. liaising with stakeholders. Identify improvements to the
service provided
- Assist with the formal and informal development of the
support team to enhance their skillset and promote cross-skilling; carry out
effective and timely performance management of the support team members in line
with BNP Paribas guidelines
- Design appropriate metrics for reporting on key
performance and quality indicators while continuously improving the team
operates
- Develop and maintain standard support procedures and
other documentation
Profile and
Skills to Success
- Bachelor
Degree in Economics / Finance / Accounting or related
- At
least 5 years of experience with Banking and Financial Operations
- Advanced
level of English, both written and oral
- Knowledge
in MS Office Pack (Excel)
- Attention
to detail / rigor
- Ability
to develop others and improve their skills
- Analytical
ability
- Communication
skills, both written and oral
- Creativity
and innovation / problem solving
- Client
focused
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is a
leader in the Eurozone, and a prominent international banking institution with
strong roots in Europe's banking history. It has a presence in 65 countries,
with around 190 000 Employees – including more than 145 000 in Europe.
· Our presence in Portugal
Since 1985, BNP
Paribas was one of the first foreign banks to operate in the country. Today,
the Group has around 7.100 employees across several entities operating directly
in the territory, offering a wide range of integrated financial solutions to
support its clients and their businesses.
· International reach
Thanks to its
international presence and regular and close collaboration among its different
entities, BNP Paribas has the resources to support all clients with financing,
investment, savings and protection solutions that help make their projects a
success. BNP Paribas holds key positions in its three core operating divisions:
- Retail
Banking, a division that brings together all of the Group’s
retail activities and specialised business lines
- Investment
& Protection Services that include specialised businesses offering a wide
range of savings, investment and protection services.
- Corporate
& Institutional Banking division that offers tailored
financial solutions for corporate and institutional client.
· Diversity and Inclusion commitment
BNP Paribas is
an equal opportunity employer and proud to provide equal employment opportunity
to all job seekers. We are actively committed to ensuring that no individual is
discriminated against on the grounds of age, disability, gender reassignment,
marriage or civil partnership status, pregnancy and maternity/paternity, race,
religion or belief, sex or sexual orientation. Equity and diversity are at the
core of our recruitment policy because we believe that they foster creativity
and efficiency, which in turn increase performance and productivity. We strive
to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas
we care about our employees wellbeing and promote a culture of good integration
between work and rest. We believe our employees have rich personal lives
outside of work, being fundamental to be disconnected from work to recharge
both physically and mentally. Only through this balance we may all be at our
best while working.
· Remote Working Conditions
At BNP Paribas,
we embrace a Smart Working framework based on trust, autonomy and
collaboration. Within this framework, eligible employees can benefit from
flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are
provided with both the office and home equipment, are entitled to an equipment
allowance and can benefit from exclusive partnerships to purchase additional
equipment at reduced prices.
To find out more
on why you should join BNP Paribas visit
https://bnpp.lk/why-BNP-Paribas-Portugal
*
Please note that only applications submitted in English will be considered.
*
In case you are selected for this role, further documentation will be requested
to support your hiring process.
