The Business Solutions Unit (BSU) Project Manager is a key role to drive and deliver efficiencies and uplift quality in Au & NZ via process improvement and digitalisation. As part of BSU – our continuous improvement team and enabler for operational excellence including process digitisation, you will challenge the status quo and provide solutions to solve operational pain points through AI, automation and Lean solutions that increase client satisfaction, reduce risk and lead time, and enhance overall profitability and operational excellence.
You will join a team of three in Sydney within a global community of 70 + people. As an advocate for AI and automation, your job will be to create the conditions for everyone to review and help change the current ways of ‘doing business’, for the better.
Principal Role Accountabilities
Your main activities will be organised around five pillars:
1) Project Management
Coordinate and lead the solution design (requirements specification, test monitoring…).
Set up and monitor governance for digital projects
Drive the impact analysis of the AI solution on future processes
Ensure that project commitments are clearly defined and aligned with the strategy and priorities set by Management
Play an advisory role (alerts and recommendations) to Management
2) Reporting / KPIs
Synthetise project portfolio for committees and relevant stakeholders
Produce and update KAI and KPI dashboards, gathering data via a digital‑champions community
Deliver reliable, commented reporting together with required alerts and recommendations
Continuously improve reporting processes, streamlining data collection for Senior Management
Contribute to reporting on various metrics and narratives for local, regional or global management audiences
Help to monitor all Client Delivery headcount, efficiencies, offshoring, Travel and Entertainment budget vs actuals, fee spend against plan/budget inc supporting the budget process by managing master spreadsheets, liaising with domain owners, regional stakeholders
Contribute to ad hoc initiatives e.g. Data leakage prevention, adherence to Manual payments policy, Business Impact Analysis
Assist in risk management, risk monitoring and reporting activities for risk forums and/or management committees inc deep dives and quality reviews on incidents
Assist with hiring request submission process within 2S
3) Change Management
Help end‑users get up to speed with the AI solution by handling the pre‑deployment phase.
Provide decision‑support to all concerned actors (IT, Business).
Coach team members on project governance and technologies; organise training sessions.
4) Community Engagement
Act as the technology reference within the community
Help to animate the Digital Ambassador community, ensuring alignment with overall objectives
Participate in events that strengthen our brand’s visibility (sharing days, forums, …)
Play an active part in the global BSU community. For example, collaborating on cross-border projects, replicating ideas, sharing lessons learnt and successes
5) Communication
Contribute to communication campaigns, digital conferences, technical demos, etc
Monitor technology trends to stay up‑to‑date on new AI solutions and digital developments.
Facilitate improvements in an open, customer-centric and engaging way with people in different roles across multiple teams
.
What is required for you to succeed?
Desired knowledge, skill, experience
.
You have an objective problem-solving mindset and are familiar with structured problem-solving like Lean and Six Sigma thinking
Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your presentations tell problem-solving stories in a logical, engaging & concise way
You have trained and coached individuals to deliver sustainable business process improvements including automation use cases
You have a well-balanced approach to improvement projects. You have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mindset and behaviours are as important as the methodologies you are applying
You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome
You are a learner, open to constructive feedback and always looking for ways to improve your own performance.Most of the time (no-one is perfect!), you behave in a constructive manner, being friendly, professional, inclusive and proactive, demonstrating empathy and emotional intelligence
You believe in the benefit of continuous improvement and automation. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success
You enjoy solving problems, seeking and interpreting data and managing projects
You are experienced in engaging with and managing several stakeholder groups
Qualifications/Experience
Required:
Graduate, bachelor degree as a minimum
Minimum 5 years experience including a minimum of 2 to 3 years in a project management role
Experience in the financial services industry, in a consulting firm and/or in another industry
Ideally, experience in delivering digital solutions e.g. robotic process automation, Doc Factory, Machine Learning, Alteryx, PowerBI, Large Language Models
Green Belt certificate in Lean Six Sigma, or planning to
Technical Experience
IT skills:
Microsoft Office
Level of Proficiency Required
Excel
Intermediate
Powerpoint
Intermediate
Word
Intermediate
Critical Performance Competencies
Behavioural
Excellent interpersonal and communication skills, at all levels of the organisation
Sense of initiative, innovation and strong autonomy
Enthusiastic and dynamic
Good listening skills
Excellent team spirit
Rigorous and meticulous, driven by excellence
Professional
Analytical skills and capacity to gather data and make sense of it
Organisational skills and planning abilities
Capacity to draw the line between important and secondary matters and to switch constantly between macroscopic and detailed approaches
Result-oriented and pragmatic
Strong client focus
Ability to conduct change with proven adaptability and open-mindedness qualities
Capability to convince and mobilise stakeholders
About BNP PARIBAS
BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Reasonable adjustments during our recruitment process;
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at bnpp.hrss.recruitment.operations [at] asia.bnpparibas (dot) com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
More information about what it is like to work at BNP Paribas can be found on our careers page via;
