Job Title: Support Analyst
Department: Corporate Clients APS, CIB ITO Production
About Business line/Function:
Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for Dev, Testing and Support projects.
CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global, and secure environment in order to speed up delivery and time to market. CIB ITO production hosts critical service delivery scope comprising Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S.
Position Purpose:
The role is responsible for day‑to‑day production support of applications built on SQL, Unix, and Oracle. The incumbent ensures system availability, resolves incidents, and performs root‑cause analysis. This position works in a virtual, global team, coordinating with development, infrastructure, and business stakeholders to maintain stable and reliable services.
Responsibilities
Direct Responsibilities
• Must work as level2 support for Bankers’ Solutions application.
• Responsible for resolving support issues by using technical expertise and flexible enough to look for solutions that may be out of the box.
• Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
• Provide support in shifts(24x7), on call support for weekday/weekend support & special support for ISPL holidays (on need basis)
• Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
• Contribute towards ensuring DR readiness of all production applications
• Contribute towards resolving Hardware, Software & Application related security vulnerabilities
Contributing Responsibilities
• Analyze/document problems, recommend solutions, and initiate corrective actions.
• Coach and mentor fellow team members, share skills and expertise as required.
• Responsible for STG/PROD deployment and validation.
• Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems
Technical & Behavioral Competencies
• hands on knowledge on SQL, UNIX/Linux
• Knowledge of DevOps (Kubernetes and terraform) is required
• Working experience with job‑scheduling and automation tools – Autosys or similar.
• Proficiency in monitoring and application‑performance tools – Dynatrace or comparable.
• Scripting/Programming skills (Shell, Python) to develop automation and utility scripts.
• Strong analytical and root‑cause investigation skills; able to diagnose complex production issues quickly.
• Proven ability to work effectively in a virtual, globally distributed team, coordinating across time zones and cultures.
• Proactive mindset – identifies improvement opportunities, drives automation, and follows up on preventive actions.
• Excellent written and verbal communication; can translate technical details into clear business‑friendly language for stakeholders at all levels.
Specific Qualifications:
• Minimum 5 years of hands‑on experience in application production support, and Unix/Linux environments.
• Prior experience supporting critical applications in a financial services or banking environment is required.
• Working knowledge of ITIL/ITSM processes (Incident, Problem, Change, Release Management).
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Unix/Linux
- SQL
- DevOps (Kubernetes, terraform, Jenkins, git, ansible)
- Scripting (shell or python)
- Autosys
Behavioral Skills:
- Ability to collaborate/Teamwork
- Communication Skill – oral & written
- Ability to deliver / Results driven
- Client focused
Education Level: Bachelor's degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
