This is your opportunity to become a part of the Fleet Services department, which is responsible for technical and maintenance support of Arval car fleets across several European countries. This position is aimed to strengthen the current team and support Arval entities from our Competence Center based in Bratislava.
Brief description of our company - ARVAL COMPETENCE CENTER
We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.
This is your opportunity to become a part of the Fleet Services department.
Your main responsibilities will be:
- Communication with networks of dealers, garages and other suppliers via email and telephone
- Approval of maintenance and repair requests via B2B platform
- Ensuring and managing regular and exceptional maintenance operations in cooperation with garages, dealers, body shops and tire service providers
- Review of incoming cost estimates related to tires, service maintenance and repair (SMR), damage repair and relief vehicles
- Creation of approvals in internal systems after detailed check of all positions, with focus on contract conditions and cost optimization
- Proactive communication with account management in case of repairs potentially caused by driver behavior
- Communication with insurance companies in case of damages caused by another vehicle
- Cooperation with team members or local technical experts in case of doubts before taking action
- Providing technical specifications of contracts (covered services, client exceptions, relief vehicle conditions, insurance details, tire sizes, etc.)
We are looking for candidates who...:
- Have fluent Slovak language (written and verbal) and English on at least B1 level
- Have previous experience in customer support, client advisory, helpdesk or similar front‑office/back‑office role focused on customers
- Possess strong communication skills and attention to detail
- Have interest in cars and automotive industry
We offer:
Salary: 1700 EUR
Contract: Fixed-term contract with possibility of extension.
Benefits:
- Bonus salary
- Cafeteria.sk benefit program
- Yearly salary review
- Meal contribution – 8 euro of credit for every working day to cover the costs of lunch breaks
- Multisport Card for active free time
- Referral Bonus
- Sick leave compensation 80%
- Bonus holiday
- 2 sick days per year
- Hardware - mobile phone and laptop
- Fruit Days – fresh fruits everyday delivered to the office
- Life insurance
- Home Office possibilities
- Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
