Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
Transversal Lifecycle Support is a part of the Processing and Support organization. It is a global team and members are based in Europe (London, Paris, and Lisbon), Americas (NY/NJ, Montreal), India (Mumbai, Bangalore) and APAC (Hong Kong, Sydney). The department provides services to both internal and external clients.
Transversal Lifecycle Support is composed of four main departments:
- Asset Servicing: Lifecycle management of market events impacting the cash securities and synthetic/swap holdings for both house & Prime activities. Key functions include: Event Capture, Notification, Election management and the bookings of Outcomes.
- Tax Operations: Responsible for managing the tax compliance and reporting requirements for the investment products. Key functions include: Preparing and filling tax claims, calculating tax liabilities, and certification/documentation of custodians accounts to avoid any withholding tax or to obtain reduced rates.
- Payments Oversight and Control: responsible for monitoring cash out & manual payment reduction, identifying and resolving payment processing errors, and ensuring that payment transactions are completed in accordance to internal policies and procedures.
- Change & Design: Responsible for leading initiatives and designing new processes and systems to support evolving business needs. Key functions include: Conducting business and operational assessments, identifying areas for improvement, and leading change projects that improve processes, systems and operations.
The team works in close partnership with other Operations processing teams, Technology, Business, Product Development, Finance, Legal, Compliance and other infrastructure functions across the globe.
Job purpose
Asset Servicing processes are inherently high risk and the processes complex in nature. The role of the “Asset Servicing Event Management -Senior Operations Expert–Vice President” as an experienced Subject Matter Expert is to:
- Offer a level of excellence within Asset Servicing Operations, delivering market best practise in risk monitoring and control, operational efficiency, collaboration (end to end and inter-departmental) and people/culture development; all of which are a key driving focus.
- Be the primary face off for the internal Asset Servicing functions, providing oversight and risk control across the Business Line
- Drive change projects and additional functionalisation across processing groups (including Front Office) across Cash PB & Swap products.
The role is key to the smooth, risk mitigated running of the Asset Servicing function within BNPP’s PB business. This is a strategic business & part of BNPP’s strategy to become the number European Prime Brokerage House.
Key responsibilities
- Builds and maintains excellent working relationships with internal partners
- Provides technical support to the process line on a daily basis; takes the lead in decision making and approach where problems are more complex and require sophisticated analysis or experience. Acts as a point of escalation for more junior staff.
- Ensure the team processes the asset servicing functions within company procedures, guidelines and expectations.
- Runs a regional risk review forum reviewing all risk factors surrounding in-flight events, prepare and send minutes to Risk and Senior Management.
- Performs process reviews proactively, identifying areas where risk may reside in the process and implement controls and adjust procedures to mitigate future occurrence.
- Manages relationships with the PB business and clients to identify areas for improvement and provide excellent client satisfaction.
- Identifies restructuring opportunities to improve and refine process whilst optimising capacity and resource.
- Be prepared to back up the process line at any time by stepping in to process/manage as required.
- Drives change projects by providing subject matter expertise into the change portfolio of projects, including both Operations and Front Office led initiatives.
- Translates complex asset servicing event information to help identify opportunities for improvements to the service that the Operations team can provide to BNPP PB clients
- Aware of any market changes coming in to play that will affect Corporate Action processing, identifies any changes to systems or process that will need to be taken in to consideration and implement.
- Participates in Market forums where permitted and share content with colleagues and management where applicable
- Work closely with AS Client Service group in order to identify trends/pain points impacting Clients; identify required system enhancements and help close knowledge gaps to improve Client experience
- Challenge the operational readiness of each Asset Services Team and deliver training on a regular basis via various media to reduce queries, avoid risk and enhance the understanding of the teams and combat attrition.
- Monitor the break population with priority placed on aged, ensuring valid narration is provided by the process teams
Requirements
- Significant experience within Asset Servicing Operations
- A deep and thorough knowledge of Asset Servicing operational processes and how they impact clients’ positions and internal trade bookings
- Knowledge of Front to back PB operational processes and how asset servicing interacts with the trade life cycle.
- Excellent written and oral English skills
- Prior experience in providing direct support to PB and strategic clients and able to effectively manage client queries autonomously.
- Proven commercial and communication / relationship management skills.
- Computer literacy and a good understanding of relevant software.
- Risk awareness – Demonstrate a good awareness of operational risk management. Always considers risk daily activities and abides by the operational responsibilities, where relevant.
- Good time management skills with ability to multi-task & prioritise workload.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
