Account Manager - A3
Swindon - Hybrid working - Full-time - Permanent
We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
As an Account Manager, you're stepping into a dynamic role where you'll manage a portfolio of existing customers from Car Supermarkets to small Dealers. Your focus will be on building long-term relationships and helping customers navigate our online Auction platform, Arval Motortrade, to find their next vehicle.
Some of your key responsibilities will include:
- Proactively contact customers to develop strong relationships
- Analyse sales data to understand customer buying habits and trends
- Generate excitement around upcoming auctions to maximise customer engagement
- Provide timely information and support to customers during the bidding process
What we're looking for
You're someone who thrives on building connections and enjoys working collaboratively with others. With a proactive mindset and a passion for supporting customers, you’re ready to tackle challenges and find solutions that benefit everyone involved.
You'll also be able to demonstrate:
- Strong verbal and written communication skills
- Unwavering focus on delivering exceptional customer service
- Experience in handling customer complaints effectively
- Outstanding ownership & problem-solving ability
- Ability to deliver solutions and remove barriers
The package
We offer a basic starting salary between £27,000 and £28,000 with a core commission up to £4,000 OTE. On top of this figure, over-performance can result in an additional £4,150 commission payment. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click here to apply and a member of our TA team will review your application
We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening with a member of our TA team
- Competency-based interview with the hiring manager
If you're not shortlisted, we'll still let you know the outcome of your application.
What are you waiting for? Apply today and we'll be in touch.
