We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland. It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
Private Capital Operational AI Solutions Specialist with Spanish
Responsibilities:
- Manages the operational tasks of robotics solutions, ensures stability and functionality post-updates, conducts demonstrations, liaises with stakeholders, and optimizes processes to enhance efficiency and delivers exceptional client outcomes.
- Monitors, performs, and verifies operational tasks according to procedures to meet client expectations effectively
- Ensures the stability and functionality of robotics solutions following releases and updates, troubleshoots and resolves issues as they arise.
- Conducts live demonstrations for clients and internal teams to showcase the capabilities and functionalities of robotics solutions.
- Liaises with stakeholders to provide regular updates on project status and manages escalations promptly and effectively.
- Manages and updates tracker tickets in our internal system (JIRA) to accurately reflect the status and progress of ongoing tasks and projects.
- Participates in training data models for deployment across various global locations, ensures consistency and accuracy in implementation.
Requirements:
- Fluent English and Spanish
- Proven experience in operations, client communication and client support environment.
- Experience in Securities Services or Investment Fund industry.
- Active listening and negotiations skills;
- Excellent organizational & communication skills;
- Stress resistance and ability to work under deadlines;
We offer:
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
