Position Purpose
Within CIB Japan, Client Engagement & Protection (CEP) is a key enabler to support Front Office Coverages (FIC, Corporates) and Business Lines (Global Markets, Global Banking) through 3 main pillars:
1. End-to-End KYC Coordination: driving KYC lifecycle through onboarding and recertification, directly collecting required documentation from clients and explaining the requirements (local and global).
2. KYC Operations: managing and processing the KYC value chain onshore/offshore (ISPL) for CIB Japan clients, ensuring production and planning, as well as monitoring of productivity of the value chain.
3. Referential: opening of accounts, managing client implementation and reliability of static data for CIB Japan clients, managing specific processes (change requests, audit confirmations etc).
The Head of CEP Japan will directly supervise these 3 perimeters, and also interact with various Front Office departments as well as Functions (in particular Compliance), under the supervision of the Territory COO.
The Head of CEP Japan will be a member of the Japan COO Executive Committee.
Key Responsibilities
The responsibilities of the Head of CEP Japan are:
People Management
• Supervise Team Leads from E2E KYC, KYC Operations and Referential• Guide change and anticipate potential mobility
• Optimize resources
• Groom talents and juniors
Partnership with Front Office and Functions
• Build strong partnership with Front Office in Japan: Coverages (FIC, Corporate Coverages) through regular touchpoints.
• Functions notably Compliance on KYC change management, trainings, audits (internal/external), through regular touchpoints
• Build strong working relationship with CEP and ISPL APAC Stakeholders through regular touchpoints.• Drive/lead the local KYC governance (CCS committees for Ginko/Shoken)
Transformation/Projects
• Drive change through global/regional but also local initiatives (location strategy etc).• Lead/drive Client Centricity initiative for ITO Japan
• Optimize the KYC value chain in Japan and ensure excellent quality of KYC files
• Make and implement proposals to enhance the KYC value chain in CIB Japan
• Monitor, measure, plan for KYC production/capacity
• Propose continuous improvements
• Strongly contribute to GTS 2025 plan for CIB Japan , and to future growth plans (client centricity).
Risk Management/Governance
• Optimize the KYC value chain in Japan and ensure excellent quality of KYC files• Ensure excellent quality of client data in the systems of BNPP
• Strongly contribute to the COO Japan local governance through Exco etc.
• Regularly report on client activities in various internal local/regional instances.• Lead/drive the OPC set-up for CEP Japan.
Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties:
Due Diligence are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
Customer Supplier Relations:
Internal :
• All CIB Business Lines• Operations
• Risk Management
• Legal & Compliance
External:
• Clients
Specific Qualifications Required
• Bachelor’s level degree or professional qualification
• Strong understanding of Corporate & Institutional Banking and Global Markets framework under International Financial Groups
• Strong leadership, ability to federate.
• People management skills
• Strong understanding of Due Diligence and local Anti-Money Laundering requirements
• Strong working knowledge in relation to Corporate Banking products [e.g. Cash/Deposit, Loan Syndication/Agency, Trade Finance, DCM, etc] and/or Global Markets products [e.g. Equities, Fixed Income, Foreign Exchange, Commodities Index Trading (CIT), CIT Metals, CIT Repo, and Commodities Futures Trading].
• Preferably with 15 years or more relevant work experience
• Strong communication, analytical, interpersonal, and leadership skills
• Internal Stakeholder management including: Territory, APAC, Business Management , Sales and Trading, Head of Desks, Relationship Managers, Senior Business Officers and other functional heads• Fluent in English (spoken and written)
• Excellent PC skills, especially in Excel
