Client Relationship Officer

Processing Transactions And Account Closure

• Receive orders and instructions directly from clients for account closure.
• Ensure pre-trade due diligence checks.
• Ensure orders are properly executed and processed including but not limited to proper voice-log, suitability & credit limit check.
• Capture executed deals in systems by cut-off time; ensure its accuracy to avoid incidents and dealing errors.
• Ensure accounts are closed on a timely basis by completing and submitting necessary documents to the concerned parties (Client Management, Compliance, Operations, etc.).
• For accounts that are not able to close due to non-contactable or illiquid assets, ensure the accounts are monitored and managed according to the Bank policies.
• Escalate to his/her manager any issue/complex situations in due course.
• Provide ad-hoc assistance in facing clients on specific circumstances (e.g. ex-clients and/or ‘’Uncontactable’’ clients for whom the former relationship manager has left the Bank).

Client Marketing & Administrative Support

• Answer clients’ phone calls in a professional and promptly manner; ensure proper follow-up until the enquiries are addressed. Have an appropriate understanding of the client’s background, portfolio and needs.
• Provide assistance in organising client meetings.
• Prepare documentation for clients with a high standard of care and diligence.
• Lodge promptly and accurately the contact reports, get it reviewed by the account manager/Team Head/Market Head (as and when applicable or required).
• Take care of queries from internal/ external parties.

Change Management Support

• Provide feedback to relevant parties on the proposed changes to the processes impacting the team.
• Pro-actively identify areas/ideas for improvement.
• Back up other team members.

Control Aspects

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.
• Comply with regulatory requirements and internal guidelines.
• Responsible for reporting all incidents according to the internal policy.

What is required for you to succeed?

• Excellent interpersonal skills to manage relationships with various stakeholders and clients
• Ability to be client-centric while balancing business needs and controls
• An efficient solutions provider with strong analytical and creative problem-solving skills
• A team player with good initiative
• Familiar with Wealth Management organization
• Good communication skills and detailed oriented
• Multilingual skills would be an added advantage
• University degree with at least 4-5 years of relevant working experience in the finance and banking industry, preferably in client facing roles
• Familiar with regulatory requirements pertaining to Wealth Management
• Certificates in CACS 1 & 2