Job Title:
Business Support Manager
Date:
Department:
IADS
Business Line / Function:
IFSO
Head of IADS-O, IND
AVP
(Functional)
Head of Global QRC, Paris
Number of Direct Reports:
0
Directorship / Registration:
NA
Position Purpose
The “Business Support Manager” will be a member of the IADS Management Team, responsible to cater to diverse reporting needs through variety of systems and tools used by the department. They are expected to contribute towards modelling, execution and governance of horizontal and global initiatives, inclusive of, and not limited to IADS Industrialization Model, Local and global budget activities [Forecast, Budget, T&E tracking], Continuous Service Improvement, Regional and Global Service Reviews and other critical workstream governance.
IADS Business Support Manager is responsible for overseeing and ensuring governance of critical activities and their job duties also include analyzing business performance, managing budgets, headcounts, and ensuring that staff performance aligns with function goals.
Responsibilities
Direct Responsibilities
Strategic goals through providing collation, substantiation and guidance concerning information processes.
- Functional Change Management: For special strategic projects, global initiatives, they ensure that the function evolves in line with the company's vision. They proactively identify and propose suggestions to improve operational excellence
- Digital Channels Knowledge: They ensure sufficient knowledge of digital channels within the team
- Performance Monitoring: They monitor the performance and quality of function and business processes, ensuring ongoing optimization and minimizing operational risks
- Documentation and Compliance: They are responsible for documenting processes to comply with regulations and align all contributors
- IND point of contact for Global IADS QRC – responsible for all Risk related analysis, timeliness, reporting
- Includes owning IND related ISAE interactions and expected to contribute towards Digi-Control progress
- Headcount Management, Staff file, Headcount, Forecast and Budget related MIS
- Capacity management
- Govern, lead and execute all horizontal and strategic projects, at function level
- Budget Analysis & Comparison and output YOY
- Attrition and Retention + Mobility and people related MI
- Hiring Management [administrative]
- Govern Service Reviews [global, local and regional]
- Govern all the workstreams and report periodic progress
- KPI Monitoring
- SOP and SLA adhesion
- All Hands compilation and delivery
- Communication champion of IADS – locally and globally
- Recognition forum
Contributing Responsibilities
Excellent understanding of IADS Org, globally, with a broad view of procedures, risks, controls and client spread.
Strong analytical skills to evaluate the company’s data needs, and to develop systems to facilitate easy and efficient access to that data
Excellent problem-solving skills to identify and resolve any issues that arise with the MIS, including system errors or inefficiencies
Leadership and project management skills to direct teams and manage multiple projects simultaneously, ensuring that all tasks are completed on time and within budget
Ability to communicate technical information to non-technical personnel in a clear and understandable manner
Technical & Behavioral Competencies
. Strong understanding of financial markets, investment management and asset management
· Good communication skills
. Proven experience as an MIS executive
. Experience with data analysis procedures
. A keen eye for detail.
· Knowledge of statistical risk measures and how to calculate them (added advantage)
· Basic MS Office applications and Power BI (added advantage)
Specific Qualifications (if required)
Strong presentation skills [content development and delivery]
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Personal Impact / Ability to influence
Decision Making
Critical thinking
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and leverage networks
Ability to develop others & improve their skills
Ability to manage / facilitate a meeting, seminar, committee, training…
Education Level:
Master Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)
