B2C Sales Executive
Swindon - Hybrid working - Full-time - Permanent
We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
You'll be joining a small and highly successful team who help customers buy our used vehicles directly through AutoTrader and AutoSelect. From the first enquiry through to vehicle delivery, you'll play an important role in helping customers find the right vehicle and enjoy a smooth buying experience.
Some of your key responsibilities will include:
- Supporting customers throughout their buying journey, responding to enquiries via phone, email, web chat and SMS and helping them make informed decisions about their purchase
- Continuously developing your knowledge of our vehicles and services, explaining options clearly and identifying opportunities to introduce products such as finance, warranties and part exchange
- Managing customer information and sales activity using systems including Salesforce and Adobe, ensuring records are accurate and up to date
- Working closely with colleagues across the sales process to deliver a positive customer experience and help the team achieve its goals
The working hours for this role are 36.25 hours from Monday to Friday.
What we're looking for
You're someone who genuinely enjoys delighting your customers, building good working relationships and working towards shared goals. You don't need to know everything about vehicles from day one, but you're naturally curious, keen to learn and motivated to deliver a great customer experience.
You'll also be able to demonstrate:
- Experience in a sales, customer service or other customer-facing role
- Strong communication skills and the ability to build positive relationships with a wide range of people
- A collaborative approach and a willingness to support colleagues to achieve the best outcomes for customers and the business
- An interest in learning about our vehicles, products and services and using that knowledge to help customers make the right choice
The package
We offer a basic starting salary of up to £27,369, plus on-target commission earnings of £6,000. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Screening call with a member of our Talent Acquisition team
- In-person competency-based interview with the hiring panel
If you're not shortlisted, we'll still let you know the outcome of your application.
What are you waiting for? Apply today and we'll be in touch.
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