Application Production Support, Analyst - Global Banking IT
Main responsibilities
- Provide Tier 1/2 support for applications on server environments, handling incidents, problems, and change requests in accordance with ITIL best‑practice processes.
- Configure Operating system to support the application as Windows and Linux, setting up services, files, batches, jobs.
- Install, configure, and maintain middleware, application servers, and related components (e.g., Tomcat, JBoss).
- Deploy and manage build pipelines using Jenkins – create jobs, configure credentials, and troubleshoot failures.
- Perform routine and ad‑hoc SQL scripting (SELECT, INSERT, UPDATE, stored procedures) to support application diagnostics and data extraction.
- Write and maintain PowerShell and batch scripts to automate repetitive operational tasks and integrate disparate systems.
- Analyse complex issues, including TCP/IP communication flows, to identify and resolve integration problems between applications and services.
- Operate cloud platforms (internal‑cloud like services and marketplace solutions) as an end‑user: provision resources, manage access, and track usage.
- Monitor system health using industry‑standard tools (e.g., Dynatrace) and generate actionable alerts and reports.
- Make the bridge with Tier 3 support as Infrastructure or Development teams
- Contribute to documentation (run‑books, knowledge‑base articles) and support continuous‑improvement initiatives in the support function.
Position requirements
- Bachelor’s degree or higher in Computer Science, Information Systems or related field.
- Experience in Support teams.
- Intermediate English speaker and writer.
- Knowledge of Operating systems.
- Knowledge of ITIL foundation.
- Knowledge of Scripting (PowerShell, Batch, Shell, Python).
- Knowledge of relational databases such as Sybase, Oracle, and SQL along with MQ Series.
- Experience on Cloud-like environments.
- Experience on monitoring tool.
- Good written and verbal communication skills.
- Service oriented, positive, committed, available and enthusiastic team player.
- Related certifications is a plus.
- Communication, collaborative teamwork.
Why join BNP Paribas?
BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs nearly 178,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.
Our presence in Brazil
BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group's largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).
Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients.
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
