Window Support - L3 Engineer

About BNP Paribas Group: 

Commitment to Diversity and Inclusion 

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. 

About Businessline/Function :

The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

Job Title:

Windows Team Senior Engineer

Date:

January 2025

Department:

ITIP – Digital Platforms

Location:

Bangalore

Business Line / Function:

IT Production

Reports to:

(Direct)

Grade: 

(if applicable)

Tech Lead

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment

Profile demanded: L3/senior profile.

This position focuses in the management of the Windows Servers farm in BNP PARIBAS.

This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment.

Due to large number of assets to manage, to do it via scripting is key for being able to manage all infrastructure.

Responsibilities

Direct Responsibilities

·       Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position.

·       contribute to preserve the existing architecture and keep the necessary controls to allow the users the necessary access to their servers.

·       High reactivity, proactive improvements and capacity to follow plan action linked to new project and/or incident remediation are part of the day to day tasks

·       To work following ITIL methodology is part of the daily basis in this and the rest of IT areas.

·       Support and troubleshooting on Windows Server 2012, 2016 and 2019

·       Scripting (Powershell)

·       Developing (C# or other object oriented language)

·       Knowledge in Active Directory: GPO’s, Kerberos, DNS.

·       Experience in Security patching activities.

·       Experience with different hypervisors: Vmware, Hyper-V, Openstack

·       Strong skills working with physical servers from different vendors: Dell, IBM, HP, etc…

·       Tickets resolution through incidents, problems and different requests from the clients or other infrastructure teams

·       Participating, on a punctual basis, on specific projects related to your specialty

·       Participating in standby on-call 7x24 (1 week per month).

·       Be customer oriented

·       Be independent and proactive

Contributing Responsibilities

The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes:

• IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization

• CAAS (Container As A Service): Containers / Middleware / Sharepoint

• PAAS (Platform As A Service): Databases / Data Analtics

• Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation

• Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process

• For this position you will be integrated into the IAAS-Windows team made up of around twenty EMEA people and in charge of products and services around MS Windows technologies in a Production environment.

•Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies. 

•Proficient in English.

•Good interpersonal and communication skills.

Technical & Behavioral Competencies

Business skills: 

- Architecture (Mastered) 

- Knowledge of Data (Mastered) 

- IT development (Mastered) 

- Computer tests (Expert) 

- IT infrastructure (Expert) 

- Management of production operations (Expert) 

- Computer security and cyber security (Mastered) 

- IT / Business Relations (Mastered)

Transversal skills: 

- Analytical capacity (Expert) 

- Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered) 

- Ability to understand, explain and lead change (Mastered) 

- Ability to define relevant performance indicators (Mastered) 

- Ability to work with Agile methods (Mastered)

Behavioral skills: 

- Ability to share/transmit knowledge (Expert) 

- Be results oriented (Expert) 

- Creativity & Innovation / Ability to solve problems (Expert) 

- Ability to collaborate / teamwork (Expert) 

- Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort.

- Provide technical guidance and mentorship to team members.

- Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager.

- Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.

- Able to work autonomously and as part of a team using strong analytical skills.

- Be service oriented, customer focused, positive, committed and have an enthusiastic “can do” attitude.

- Demonstrate a systematic and logical approach to problem-solving. 

- Able to follow the bank’s standards, processes, and procedures.

- Escalating incidents internally or to 3rd party partners when required.

- ITIL 4 Foundation qualification.

Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits].  Example:

·       English (mandatory)

·       Experience working on big environments >1000 servers Physical & Virtual

·       Experience working with Antivirus agents and ePo

·       Clustering skills with Microsoft & Veritas clusters

·       Management of SAN disks on windows servers

·       Knowledge with SQL

·       Knowledge of Ansible and Ansible Tower

·       Eager to learn

·       Analytical mind-set

·       Ability to work well under pressure, ability to work autonomous and in team environment

·       Good interpersonal and communication skills.

Specific Qualifications (if required)

Microsoft Certification

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Ability to manage a project

Analytical Ability

Ability to develop others & improve their skills

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)

Participating in standby 7x24 as per the requirement

Evaluate emerging system technologies and align their benefits with the business strategy of BNPP.