About the job
- Act as the quality assurance of GBO Portugal towards the beneficiaries of the services of the platform and Portugal platform
Your Main Activities Are
- Define the parameters of quality and performance to be followed by GBO Portugal platform, assess the level of maturity of the teams regarding these parameters, define and implement the action plans to tackle areas that need to be developed
- Act as the SPOC for GBO Portugal regarding BCP, GDPR, Shadow IT, and other topics towards the Portugal platform ensuring the alignment with its guidelines and principles
- Ensure the alignment of quality of service delivered to the GBO Portugal beneficiaries, ensure the existence and update of SLAs, governance, quality of service measurement, animation
- Lead Continuous Improvement for GBO Portugal, cultivating the lean principles, identifying synergies between GBO Portugal scopes and proposing implementation of processes improvements
- Support GBO Portugal teams with controls and quality related tasks under operations scope, such as presentation of OPC KPIs, preparation of C4 controls samples
Profile and Skills to Success
- Bachelor’s degree in Business Management, Economics, Finance or Accounting
- Up to 2 years of relevant experience in Banking and Financial Operations or Risk and Controls
- Fluent (C1-C2) level of English
- Attention to detail / rigor
- Organisational skills
- Good communication skills (both oral and written)
- Critical thinking
- Analytical ability
- Organization and Strategy - BNP Paribas Organisation knowledge
- Proficiency in MS Office Pack (Excel and PowerPoint)
#LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
- Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.
- Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses
- Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
- Diversity and Inclusion commitment
BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
- Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
