Vice President - SSC Reconciliation

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

RECONCILIATION

Job Title:

VICE PRESIDENT 

Date:

Department:

SSC RECON

Location:

Mumbai

Business Line / Function:

RECONCILIATION

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

5 to 6

Directorship / Registration:

Position Purpose

SSC over the last 5 years have grown in Size & has clients across Business lines in Corporate Institutional Banking and beyond (BNPP Fortis, Wealth Management). 

Clients today include multiple branches of BP2S & CIB supporting mainly Custody, MO, FA, DFS, FDS/ TA, IA, Corporate Banking, Global Markets. 

With the increase in Client Base & a huge pipe line of Clients, there is a need for the SSC to have a specific focus around the client impacts, to develop the client relationship. This becomes more and more important as the SSC is servicing not only internal but also external Clients. 

SSC reconciliations has its operations in India across Chennai & Mumbai. 

The candidate would be handling the cash & securities reconciliation process & MIS on regular basis. He will be responsible for interacting with Line Managers and the clients of BNP Paribas Group and needs to provide high quality of service to the internal/ external clients.

He/ She would have to handle a team of 80- 90 with appropriate structure & governance. The candidate is accountable to manage the daily operations/ workflow within the business group and helps the team in achieving the process deliverables. Solid technical understanding of the business is expected, including strong knowledge of Reconciliation system.

Demonstrated commitment to continuous process improvement is a key driver and prior exposure to Lean and Six Sigma is welcome.

He/ She should be able to articulate himself well and communicate well across all levels in the organization.

Key Activities :

• To manage the relationship with the existing client delivery 
• To build a strong team to support current & future needs of SSC 
• To Manage KPI’s & KRI’s of the process 
• Be proactive in understanding the roadmap for SSC and ensure the team is prepared to serve them better 
• To represent SSC to the internal & external Clients highlighting the value addition achieved & projecting the value addition, that SSC could bring in. 
• To define strategies around process & Operating Model
  
  

Responsibilities

Direct Responsibilities

Primary Responsibilities

Managing Existing relationship

• The candidate has to closely work with the BNPP Branches to maintain the existing relationship & also to understand their future needs 
• To participate in Service review’s with Senior Management
• To create & maintain a dashboard to be presented to the Business heads / Process owners  on the service level & Value addition 
• To track satisfaction levels with Internal & external clients & seek feedback for improvement of SSC

Managing Service Delivery 

• Ensure performance of the daily Nostros, Internal & Securities accounts reconciliation
• Defining & managing a range of daily, weekly, monthly controls to ensure completeness of processing and that any inappropriate postings, matching etc. is identified and resolved promptly.
• Providing user training as required, improving the understanding of the control aspects of reconciliation 
• Analyzing trends in process exceptions identify root causes and implement solutions.
• Drive & support new initiatives &various ad-hoc projects 
• Manage Escalations and resolve aged items 
• Drive improvement in STP
• Accountable be maintaining up to date procedures and SLA for the process that are supported 
• Conduct Process confirmations & ensure adherence to procedures 

• Accountable to Maintain the BCP / BIA documents :

• Contribute to maintain the BCP documentation for the entity: 
• Keep up to date the list of members of staff involved in the BCP (including alternates) according to the needs expressed:  
• Inform regularly and spontaneously the BC Manager on all relevant information impacting the business continuity plan  
• Ensure that every employee knows the procedure to evacuate and knows where the safe assembly point is.  

• Work with business teams to resolve risky breaks & manage the expectations as well as improve the overall process 
• Manage Incidents by working to identify root cause & implement appropriate preventive measures 
•  Adhere to the risk framework for all the processes managed 
• Maintain Communication Channels with internal peer groups.
• Develop people by training them on business knowledge & coaching them on necessary skill sets for their career growth 
• Conduct regular meetings & provide feedback 
• Manage Appraisal discussions 
• Manage Budget process in terms of HC & appraisal review 
• Manage conflicts 
• Roll out appropriate governance to drive smooth flow of business 
• Ensure Audit requirements are met 

Supporting New Onboarding’s 

• Interact with the functional process owners to understand their road map & the impacts to SSC Reconciliations 
• Define , review & validate operating models 
• Conduct due diligence on any new process to ensure we understand the process & business. Operational readiness to be validated 
• Accountable of service delivery for all new onboarding’s 
• Projects to be managed in a structured manner with appropriate governance 
• Keep updated on market / industry standards & changes to manage BAU in efficient way  without Risk 
• Participate in global forums to better understand the Business needs & device strategy to manage expectations 
• Closely work with  Project teams to ensure the team is operationally ready to support the client journey 
• Maintaining Clear documentation of Scope & Operating model of new on boarding 
• Be a central point of contact until onboarding the business line into SSC 
• Follow up on the service quality 

Contributing Responsibilities

·       Working together with Lisbon, Mumbai & Chennai to achieve the vision of SSC.

·       Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative efforts in achieving client satisfaction.

Technical & Behavioral Competencies

·       Knowledge of business, products, risks, tools 

·       Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required

·       Prioritizes, multiple tasks, and meets strict deadlines.

·       Strong analytical, detail orientation, service commitment, and solid organizational and interpersonal skills.

·       Prepared to travel if required.

·       Must be prepared to work in any shifts.

·       Supervise, Monitor, Control and Co-ordinate all activities in the department.

·       Client focus

·       Working together

·       Practically adapts theory and experience to circumstances 

·       Pro-active, self-starter that takes initiative without being prompted

·       Presentation skills to the Client

·       Ability to plan, organize and communicate

·       Able to anticipate problems, able to distinguish material from non-material items in making decisions

·       Demonstration of innovative/creative thinking, problem-solving and taking initiative

·       Ability to network with People 

·       Adaptability to changing environments & be a Change Navigator

·       Exerts an influence on others, directing and mobilizing them towards the desired objective

·       Competent strategic thinker with the ability to create and implement solutions

·       Good written and oral communication skills in English

·       Lead and motivate the employees in the department.

·       Identify and develop succession plan.

Client Focus & Adaptability: 

Client Focus: 

• Be pro-active in developing customer relations by understanding and responding to customer needs.
• Strive continually for customer satisfaction and focus on Client Delight.
• Commit/Promise only what can be delivered by keeping Bank’s interest in mind. 
• Try to identify the real needs of the customer, including those not necessarily stated.

Adaptability:

• Advise/Educate the client’s staff on formulation of data which suits to BNP Applications.
• Always look for ways to improve services and processes

Be able to adapt to different markets and different clients evolution

Integrity, trust & fairness   

• Acts with integrity in all interactions with colleagues, team members and clients.  
• Promises only what can be delivered, managing expectations and honors commitments and has committed to ethical practices in all interactions and relationships.  
• Treats others fairly, showing respect and courtesy.  
• Builds trust by responding openly, genuinely and consistently to others.

Specific Qualifications (if required)

·       Possess Master’s Degree

·       15+ Years of experience with minimum 8 years of relevant experience

Skills Referential                                                     

Behavioural Skills: (Please select up to 4 skills)

Be a Role Model for the team

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to share / pass on knowledge

Personal Impact / Ability to influence

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Ability to inspire others & generate people's commitment

Ability to understand, explain and support change

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 15 years

Other/Specific Qualifications (if required)