About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
CIB ITO Client Management Ops (ISPL)
Business Line / Function:
CIB ITO Client Management Ops (ISPL)
Head of Client Management Operation
Number of Direct Reports:
Directorship / Registration:
An increasing role is played by ISPL CLM Operations to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate. The position main purpose is to equip ISPL KYC Client Management Operations around the 5 levers defined at Group level:
- Implement new customers journeys
- Upgrade the operational model
- Adapt information system
- Make better use of data to serve clients
- Work Differently
Scope of the role requires setting up the new KYC support platforms across EMEA and USA. It may require intervention on occasional / ad hoc subjects (requiring reactivity & strong client focus mindset) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various stakeholders across regions as well as other CIB or Group Functions (Compliance / Business / Risk / Finance, etc.)
To assist onshore stakeholders & management in the Standardization, Expansion, Transformation, Cost Efficiency, Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Sanctions, Group policies, New Guidelines etc.). Streamline operational processes to reduce risk and improve efficiencies
Stake Holders Relations:
Internal to ISPL
- ITO management
- Change management team (Close coordination with Robotics expert)
- OPC team
- Compliance team
- Project Office (for budgets, resource management)
External to ISPL
- Central & Regional ITO management
- Regional Client Management Operations
- Business lines (Corporates, Global Markets, MNCs, Commodity Finance)
- Regional CLM Project Office
- Regional CLM Change Management
- Regional Compliance
- IG & Audit teams
Skills and Competencies
- CIB Products & Processes
- Operations Management
- Continuous Improvement Mind set
- Organization Agility & optimization
- Operational Risk & Control awareness
- Regional focus; experience with cross platform / teams
- Client Centricity
- Takes initiative & is results oriented
- Policy driven mindset.
- R&C focus and change mindset
- Decision capabilities / Takes Ownership
- Excellent Interpersonal & Communication skills
- New Tech appetite: RPA, OCR, NLP, Block chain
- Anti-Money Laundering / Financial Sanctions (ACAM is Preferable)
- Ability to innovate & manage change & complexity with confidence
- Budget Planning
Key Result Area
Detailed description of the role:
1. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency
a) Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs for the region.
b) Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms KYC / AML and procedures as well as systems and technology used to record the information & documents.
c) Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
d) Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
e) Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
2. Change Management & Continuous Improvement
a) Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
b) While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
c) Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling. Closely work with ISPL Digitalization - RPA departments (Change Management, RPA COE).
d) Behave as one of the senior referent on Client Management Operations within regional ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective
3. Transitions / Projects / Transformation
a) Actively contribute / lead in projects / initiatives driven by central and/or regional Client Management Department and/or Business
b) Manage key transformation projects (CIBoT, Dual Office, etc.) bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.
c) Active participation on ad hoc tasks and/or projects as assigned by Management from time to time
d) Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
e) Active contribution or participation to relevant ‘Workshops / Lab Sessions / Brainstorming’ impacting ISPL Client Management Operations processes.
a) Provide leadership and direction to the Client Management department and its employees, set conditions and manage its resources in order to optimize departmental services for maximum fulfillment of (internal and external) client needs within determined strategy and budget.
b) Work with ISPL CLM Operations sub-departments to develop a strong expertise & knowledge on end to end process / delivery. Coach & mentor top talent and define clear career path for them
c) Promote, within ISPL Client Management Operations department, a mindset around accountability, continuous improvement, client focus, change management & innovation
d) Proven aptitude to lead and manage high performing teams
Technical & Behavioral Competencies
Specific Qualifications (if required)
Any University Graduate or post Graduate
- 12 - 15 year of relevant KYC experience and handled at least 1 region completely
-Strong knowledge of the on-boarding/ recertification KYC process for CIB
-Strong knowledge of the global and local regulations regarding company structures, AML and financial markets (preferably for Europe and USA markets).
Behavioural Skills: (Please select up to 4 skills)
Personal Impact / Ability to influence
Choose an item.
Choose an item.
Transversal Skills: (Please select up to 5 skills)
Ability to manage a project
Ability to develop and adapt a process
Ability to inspire others & generate people's commitment
Choose an item.
Choose an item.
Bachelor Degree or equivalent
At least 15 years
Other/Specific Qualifications (if required)