User Onboarding Management Officer

• The User Onboarding Management Officer´s main mission is to build and manage an efficient Employee Onboarding, Transfer and Exit process in Europe-Middle East-Africa (EMEA) region. One of the main objectives of the role is to streamline and improve the current onboarding process for hiring managers and the new employees by providing a clear understanding of the data and system needs of various departments within BNP Paribas
   

• Coordinate the onboarding, transfers and offboarding processes in EMEA with the various departments involved, such as Human Resources (HR), Information Technology (IT), Compliance, Procurement, Premises, Finance, among others
• Become the centralized point of escalation for Hiring Managers during any onboarding, changes, transfer or exit processes
• Produce and monitor Key Performance Indicators (KPIs) to control the completeness and length of onboarding processes
• Ensure the overall data coherence of the Corporate and Institutional Banking (CIB) organizational pyramid in the tool while coordinating all necessary updates
• Maintain and update when needed, in close partnership with internal communication, HR and IT, the documentation and marketing associated with the service provided by the team
• Ensure CIB administration regarding the tool central administration and the quality of service returned
• Contribute to the good working of the clients tools
• Ensure first technical level for regional CIB administrators, and answer to their requests
   

• Master’s degree in Economics, Finance, Accounting or Business Management 
• Fluency in English, both oral and written
• Beginner level of French
• Up to 2 years of experience in Administrative Support 
• Proficiency in Microsoft Office Tools, particularly Excel
• Communication Skills
• Critical thinking
• Organizational skills
• Creativity, innovation and problem solving skills 
• Client focused
• Ability to develop and adapt a process

#LI-Hybrid

 Why joining BNP Paribas?

BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:

Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

Diversity and Inclusion Commitment

BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.