Job Title : Aviation Onboarding Lead Manager
Business Unit : ITO Client Admin
Contract Type : Permanent
Location : Sandyford, Dublin (Hybrid)
Why work with us?
We are the bank for a changing world and we aim to build positive change together:
- We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity
- We offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
- We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
- Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:
- Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
- Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
- Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
- Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
- Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions
- Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
- Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
- Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft
- We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics.
Sustainable Finance
BNP continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.
Role
The Head of Aviation KYC Onboarding Premium Services reports hierarchically to the Head of Client Admin, while having a strategic reporting to the Head of the Aviation Support Hub.
This position is Client Facing, working in collaboration with the Business Line to provide an efficient Onboarding & Account Opening Service. This is a leadership position, heading a dynamic team of KYC analysts and Co-ordinators with the mission to open Accounts and Banking Services for the Aviation Sector Clients and SPVs as a Premium Service which provides for a max 10 Day Full-Service Onboarding.
Key Responsibilities
Creating an Onboarding Partnership with the Clients:
- Provide a Client Centric KYC Onboarding premium service for Aviation clients
- Build and maintain strong relationships with aviation clients, meeting them in-person and virtually
Presenting to Senior Mgt – Performance Metrics demonstrating Success & Opportunities:
- Develop and present performance metrics and improvement opportunities to senior management
- Design and maintain dashboards, governance forums and regular reporting to ensure senior‑level visibility.
- Ensure management and escalation of operational issues impacting production
- Provide timely resolution of issues and appropriate senior management visibility
Management of Co-ordination the KYC Onboardings End-2-End:
- Ensure Management & Anticipation of the KYC Onboarding Pipeline
- Develop and maintain strong working relationships with internal stakeholders and key partners such as Compliance/ Financial Security, Legal, Risk, Front Office, Credit, and other Due Diligence teams, both locally and at an EMEA and Group level
Continuous Improvement:
- Identify policy gaps, propose enhancements and drive implementation across the team.
Developing a High Performing Team:
- Manage the day-to-day of the Aviation KYC Onboarding team
- Ensure staff receive comprehensive training on processes, regulatory requirements and internal policies.
- Set clear performance objectives, monitor outcomes and provide ongoing coaching.
- Foster a collaborative, ownership‑driven culture that embraces continuous improvement.
Qualifications & Experience required for this role
- In-depth understanding of KYC and due-diligence processes
- Autonomous decision making under pressure and tight deadlines.
- Excellent oral and written communication; confident presenter to senior stakeholders.
- Strong leadership, organisational and delegation skills.
- High proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
- Acute attention to detail and a methodical work style.
- Cultural awareness, ability to work effectively with diverse client populations
- Proven client service orientation.
- Knowledge of aviation industry practices (advantage)
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:
- Agility: we want to behave more simply to embrace useful innovation and digital transformation
- Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
- Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
- Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based on four key areas:
- Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
- Expertise: We build upon our recognized and expanding knowledge of our teams
- Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
- Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect
Management excellence
BNP continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Should you require any reasonable accommodation for the interview process, please let us know.
By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made.
