System Support Analyst

Responsibilities

The role involves mix of production support and business analysis. In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical analysis of business requirements on flow and structured product systems enhancements and new feature developments. 
• Document findings, analysis, requirements, workflows, and technical design for IT development.
• Assist in planning development and communication of timelines to business stakeholders.
• Work closely with regional and global development teams to ensure smooth delivery of functional and technical requirements.
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment of new versions for business-critical applications.
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Conduct pricing performance analysis and provide key risk and performance indicators for capacity planning and strategic decision-making.
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements.

Technical and Behavioral Competencies / Specific Qualifications

• Graduate/Postgraduate preferably IT/Finance major with 0 - 5 years’ experience.
• Business analysis experience, preferably on equities and derivatives systems.
• Ability to anticipate business evolution.
• Process automation with Python and Shell scripting.
• Hands on experience on SQL.
• Knowledge on Excel / VBA and Java is desirable.
• Hands on experiences on Linux and Windows OS.
• Self-learner, diligent, dependable and result driven team player.
• Working experience on fast paced trading floor environment is an added advantage.
• Good communication and interpersonal skills.
• Exposure to system monitoring tools like Dynatrace and Geneos

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year