Support Analyst

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

CIB Production

APAC Cash Management production support

Job Title:

Support Analyst

Date:

04/Dec/2024

Department:

CIB Production – CBBP IT

Location:

Mumbai

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Nil

Directorship / Registration:

NA

Position Purpose

To provide production support of cash management application. Also need to take care of deployment, DR test, incident, problem and change management 

Responsibilities

Direct Responsibilities

·       Production Support for Cash applications

·       Need to handle P1/P2 incident with proper management update to management.

·       Handle user emails query and applications alerts.

·       Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies

·       Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).

·       Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.

·       Contribute towards ensuring DR readiness of all production applications

·       Contribute towards resolving Hardware, Software & Application related security vulnerabilities

·       Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems.

Contributing Responsibilities

Technical & Behavioral Competencies

Unix, Shell Scripting, Oracle, Java, Autosys, Dynatrace, ITIL process

Specific Qualifications (if required)

BE

BTECH

MCA

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and leverage networks

Analytical Ability

Choose an item.

Choose an item.

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)