GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
In this critical role on SITP EMEA Telecom & Workspace Service Office, you will lead and contribute to the delivery of the Service provided by the support teams.
The Service Operation Onboarding Manager position involves designing, implementing, maintaining, and operating the Service Operation Onboarding process for new or updated services.
The key objectives include:
- Ensuring new/updated services are production-ready
- Preparing teams to deliver high-quality services
- Enhancing user experience and service quality
As part of the Service Office, the role also contributes to related activities and initiatives from other areas and projects within the domain, supporting cross-functional collaboration and operational excellence.
RESPONSIBILITIES
- Process Management: Enhance, design, measure, document and deliver processes within the Domain, including the Service Onboarding Process.
- Service Delivery: Perform and complete Service Onboarding instances for new and modified services.
- Continuous Improvement: Drive continuous service improvement by defining and measuring KPIs.
- Communication: cross-departmental
REQUIREMENTS
- Studies
- Bachelor in Computer Science or equivalent
- ITIL Foundation certification (higher level is a plus)
- Experience
- 5+ years’ experience working in IT environments
- Experience using ServiceNow Platform (tooling and reporting)
- Experience in SharePoint tool (desirable)
- Experience in IT Project Managing
- Languages
- Spanish: Fluent
- English: Fluent (B2/C)
- French: Desirable
SKILLS
- Technical
- REQUIRED
- ServiceNow IT Service Management: Knowledge and experience tool management and reporting
- Visio
- Microsoft Office: Excel, Power Point , Word mastering knowledge
- SharePoint On-line
- DESIRABLE
- Microsoft Power BI
- Artificial Intelligence
- Agile Methodologies
- Ability to design and write processes and procedures, communications, define and measure KPIS, create complex workflow diagrams, RASCIs, etc.
- A good understanding of computers and other communication tools.
- Team player. Ability to foster a collaborative, multidisciplinary environment
- User service oriented
- Ability to manage a project. Strong planning and organizational skills, with a proven ability to manage changes and multiple strategic priorities and deliver results within strict timelines.
- Good interpersonal and communication skills, to gather information from and for stakeholders
- Analytical skills.
- Ability to work both autonomously and in close collaboration with product owners, operations, and end users.
- Leadership: Ability to lead by example and guide teams toward delivering high-quality service in alignment with company standards.
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
