Service Delivery Manager

BNP Paribas Cardif – the insurance company for a changing world. By understanding our partners' core business and needs, we offer tailor-made insurance solutions and create value for our partners - always with the customer in focus. BNP Paribas Cardif Nordic is the insurance unit within the banking group BNP Paribas, one of Europes leading players within bank and finance services. 

We are seeking a proactive and dynamic Service Delivery Manager to join our team in IT. In this role, you will be responsible for enhancing collaboration with our partners, driving operational efficiency IT Projects, and delivering tailored services that optimize our offerings. You will play a key role in monitoring performance and IT solutions, presenting results to partners, and ensuring seamless service delivery.

As Service Delivery Manager you will…

• Foster strong collaboration with partners to align service delivery with business goals.
• Optimize service operations to improve efficiency and resource management from both side.
• Monitor and analyze service performance metrics, implementing improvements as needed.
• Prepare and deliver comprehensive performance presentations to partners.
• Tailor service delivery strategies to meet the unique needs of each partner.
• Act as the primary point of contact for service-related queries and escalations.
• Drive continuous improvement initiatives across the service delivery lifecycle.

We are looking for…

…someone who wants to be part of a forward-thinking team committed to excellence and innovation. Who enjoys collaborating with top-tier partners to shape the future of our services and who are looking for opportunities for professional growth and career advancement.

Our wishes:

• Proven experience in service delivery or operations management.
• Strong project management and organizational skills.
• Excellent communication and relationship-building abilities.
• Analytical mindset with a focus on performance optimization.
• Proficiency in relevant service management tools and platforms.
• Fluent in Swedish and English 

Why BNP Paribas Cardif?
Imagine an organization, small enough to develop but large enough to handle change. At BNP Paribas Cardif, the business development perspective permeates everything we do and comes with encouragement to drive ideas and space to develop new products and services in a changing world. With 115 employees in Sweden, Norway and Denmark, we develop and deliver risk insurance through partners in the Nordic markets. 

If you join us, you will enter into an exciting expansive phase in an international company with a multicultural environment. Brining your experience and expertise into the organization, you will have the opportunity to make a difference all while being surrounded by committed and wonderful colleagues.

In addition to that, we also offer beneficial pension plan, wellness allowance, floating work free days, exercising on working hours, Benify’s portal for benefits, competence development and social activities and events.   

Please visit www.bnpparibascardif.se or our hashtag on LinkedIn #BNPParibasCardifNordic

Additional information:

The position is a permanent employment starting according to agreement. If you have questions about the position, please contact Malin Lindh, HRBP malin.lindh [at] bnpparibascardif (dot) com

You are welcome to submit your application to our job portal, through the link below. The last day to apply is the 18th of May. Do not hesitate to submit your application. As the selection processes and interviews take place on an ongoing basis, the position may be filled before the last application date.

Please note this before submitting your application (in accordance with GDPR legislation): Your application must not contain personal information about marital status, family situation / children, ethnic origin, age, political opinions, religious or philosophical beliefs, trade union membership, health or sexual orientation.