Insurance Product (ATC) Team Leader
Swindon - Hybrid
We’re Arval BNP Paribas - we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.
Culturally, we’re a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Arval Total Care (ATC) offers a wide range of services in one simple package for a fixed monthly cost, backed by the expertise of Arval. We provide an insured leased vehicle, covered from the day it’s delivered until the day it’s collected, so you won’t have to shop around for insurance quotes each year. Maintenance is included, covering routine servicing, tyres and repairs, to reduce unexpected bills and you’ll also have additional benefits such as Accident Management and Breakdown Assistance.
As the ATC Team leader you will play a key role in ongoing ATC product growth. You will maintain excellent customer relationships through onboarding to in-life activity and take ownership of challenges with a solution-focused mindset. Over the first 3-6 months you’ll be given time to learn and develop, product and team knowledge before assuming team leader responsibilities.
Once you take Team Leader responsibilities, you’ll maintain excellent customer relationships through onboarding to in-life activity and take ownership of challenges with a solution-focused mindset. You will be working closely with accident management team. As well as managing a team of two with the opportunity for the team to grow with the product.
Some of your key responsibilities will include:
- Influencing engineering decisions and supporting our risk management approach, including input into quarterly customer review meetings.
- Monthly SLA scorecard qualification.
- Managing complaints escalations.
- Liaising with suppliers to optimise product performance service levels.
- Reporting progress and performance to team management
What we’re looking for
As our ATC Team leader, you will be solution-oriented, tackling challenges with enthusiasm and identifying resulting opportunities for product growth.
You’ll also be able to demonstrate:
- Ability to build and maintain strong working relationships with internal and external stakeholders.
- Confidence in managing a team and challenging where necessary.
- Good level of commercial awareness.
- Problem solving - able to manage through to conclusion using own initiative.
- An analytical approach with the ability to support with Excel reports and communicate results in a clear, concise manner would be an advantage.
The package
We offer a basic starting salary of up to £35,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service.
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle.
Ready to make a difference?
Sound interesting? Why not submit your application. From there, a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
* Telephone interview our Talent Acquisition team
* 1 hour competency-based interview with hiring panel
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
