GROUP
BNP PARIBAS
BNP Paribas Group is the
top bank in the European Union and a major international banking establishment.
It has close to 185,000 employees in 65 countries. In Spain we are more than
5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production
organization consists of CIB ITO & ITG IT Platforms and is responsible for
providing IT Production services to our Clients in EMEA, ensuring a Digital
Market evolution, in a secured and performant environment, and with a reliable
quality. IT Production organisation includes Infrastructure services, Digital
Working, Telecom& Datacentres, Production Security and Application
Production domains and associated transversal services (CTO Office, Control
Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform
with over 400 experts that provide full-stack support services ensuring a
secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
Service Delivery
Management team, within the BNPParibas Swiss IT Production, plays the role of
Production Control Tower. It guarantees the quality of the IT Production
services provided to its clients with respect to the associated service
agreements.
As such, the SDM manages
the activities of Incident Management, Problem Management, Change Management
and coordination of the major operations of Swiss IT Production.
RESPONSIBILITIES
·
He/she reports to the
Production Service Manager, who manages the Production Control Tower.
·
He/she interacts with his/her
colleagues when participating to the continuous improvement of the team, and
also regarding the transversal follow-up of the daily production activities.
·
He/she contributes to the
shift turnover, within the SDM team, to cover the full range of IT services
from 7am to 7pm on business days.
·
Outside this business hours
range, he/she also contributes to the on call duty in case of major incident
escalation.
·
He/she interacts with all the
Production teams, mainly in Switzerland but also in other countries, to be able
to deliver the production it services in accordance with the service
agreements.
·
He/she interacts with all the
IT teams, mainly in Switzerland but also in other countries, when the IT
service involves other stakeholders.
Ø Actively
supervise and monitor IT Incident Management Operations :
o
Coordinate Major Incident Management
o
Ensure major incident communication to end
users
o
Communicate regular follow-up points on
major incidents to IT teams
o
Classify priority and responsibility of
incidents with IT correspondents
o
Write and communicate Post Incident
Reports on major incident
o
Challenge the post incident actions to be
followed in the context of Problem Management
o
Steering, reporting and improving incident
management
Ø Actively
supervise and monitor IT Problem Management Operations :
o
Identify recurring incidents and potential
problems
o
Assign each problem to a Problem Owner
o
Coordinate regular meetings for monitoring
and problem solving
o
Monitor the full problems portfolio
o
Steering, reporting and improving problem
management
Ø Actively
supervise and monitor IT Change Management Operations :
o
Manage change requests by ensuring
compliance with BNP Paribas Group directives
o
Supporting IT teams in the process of
managing operational changes
o
Controlling requests for changes in
production
o
Ensure the impact and risk of any change
in the level of service
o
Manage conflicts of planned changes in
production
o
Prepare and organize CAB meetings
o
Steering, reporting and improving change
management
Ø Coordination
of Major IT Operations in Production:
o
Manage the overall timetable for Major
Changes
o
Manage the SANC (Swiss Advanced
Notification Calendar) for Major Changes
o
Manage planned Major Change conflicts in
Production
o
Prepare with IT support teams Major
infrastructure Operations
o
Define a roadmap integrating all the
milestones of infrastructure transactions related to IT Business Lines
o
Realising a return of experience following
these major IT Production Operations (Lessons learned)
Ø Instruction
Correspondent is in charge of:
o
Maintaining a complete and up-to-date
inventory of procedures within his scope
o
Coordinating the overall process for
managing procedures
o
Contributing to the procedures status
follow-up
REQUIREMENTS
Bachelor’s degree in Computer Science or equivalent
IT Professional with former IT Technical background to be able to
understand IT technical speak and terminology (Expert)
Senior IT Professional with at least 6 years experience in international
companies
Fluent English spoken and written (B2/C)
French spoken and written would be a plus
SKILLS
Essential:
• IT
Professional with former IT Technical background to be able to understand IT
technical speak and terminology (Expert)
• Senior
IT Professional with at least 6 years experience in international companies
• Ability
to develop and adapt a Process (Expert)
• Ability
to set up relevant performance indicators (Mastering)
• Ability
to create a Trust Relationship with Business representative (Mastering)
• Risk
Anticipation (Mastering)
Desirable:
• IT
Infrastructure knowledge (Beginner)
• IT
Architecture knowledge (Beginner)
• IT
Security and Cyber-Security Knowledge (Beginner)
• Ability
to work well under pressure, work autonomous and in team environment
• Very
good interpersonal and communication skills, oral & written
• Strong
problem solving, decision-making, and analytical abilities
• Ability
to inspire others & generate people’s commitment
• Ability
to manage/facilitate a meeting, seminar, committee, training …
BENEFITS
• Training programs,
career plans and internal mobility opportunities, national and international
thanks to our presence in different countries.
• Diversity and Inclusion
Committee that ensures an inclusive work environment. In recent years, several
employee communities have been created to organize diversity and inclusion awareness
actions (PRIDE, We Generations and MixCity).
• Corporate volunteering
program (1 Million Hours 2 Help) in which employees can dedicate time out of
their working hours to volunteer activities.
• Flexible compensation
plan.
• Hybrid telecommuting
model (50%).
• 31 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in
Spain is an equal opportunity employer and proud to provide equal employment
opportunity to all job seekers. We are actively committed to ensuring that no
individual is discriminated against on the grounds of age, disability, gender
reassignment, marriage or civil partnership status, pregnancy and
maternity/paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we
believe that they foster creativity and efficiency, which in turn increase
performance and productivity. We strive to reflect the society we live in,
while keeping with the image of our clients.
