ABOUT THE JOB
As a global change management team, our mission is to ensure, standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change related incidents and problems upon IT service delivery and quality.
KEY RESPONSIBILITIES
- Analyze all change requests to ensure full compliance with established guidelines.
- Identify risks and impacts to validate classifications and implementation plans.
- Coordinate the resolution of change issues, including scheduling conflicts and compliance.
- Facilitate technical discussions between IT teams regarding incidents and scheduling negotiations.
- Chair weekly Change Control Board meetings and communicate schedules globally.
PROFILE & SKILLS
Requirements:
- Hold an ITIL Foundation qualification (Mandatory).
- Possess 1–3 years of experience in Service Management or IT Production (e.g., Release, Change, or Configuration Management).
- Demonstrate working knowledge of Change/Release Management theory and practice.
- Show a good understanding of Configuration Management theory.
- Communicate fluently in English, both spoken and written (B2/C) (Mandatory).
- Proficiency in French (spoken and written) is valued.
Skills:
- Apply knowledge of the ITIL framework and change stages.
- Utilize industry-standard tools such as ServiceNow, Jira, or BMC Remedy.
- Evaluate the impact, urgency, and risk levels of proposed changes.
- Map technical dependencies across infrastructure components.
- Track Change Success Rates and Failure Rates using data tools.
- Communicate effectively with both executives and technical engineers.
- Write clear and concise Change Notices for business stakeholders.
WHY JOIN BNP PARIBAS?
We are BNP Paribas, a leading European bank with a global reach. We support our clients through financing, investment, and savings solutions to help them achieve their goals.
Our Spain IT Production organization consists of CIB ITO & ITG IT Platforms. We provide IT Production services to our clients in EMEA, ensuring a secure, performant, and reliable digital market evolution. In Spain, our platform of over 400 experts provides full-stack support services to ensure efficient production.
OUR PERKS
- Training programs and career plans.
- Internal mobility opportunities, nationally and internationally.
- Diversity and Inclusion Committee (PRIDE, We Generations, and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help).
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 32 vacation days.
Ready to make a difference? APPLY NOW!
Next steps: How does our recruitment process work?
- We will assess the knowledge and experience highlighted in your CV to validate your fit for the role.
- The Human Resources team will contact you to confirm key details about the position.
- After this initial contact, interviews will be conducted with the relevant business area.
- We will get in touch with you to communicate the final decision of the process.
Are you one of those who move the world with their ideas?
Our Employee Value Proposition is designed for inquisitive minds that aren’t afraid to challenge the status‑quo.
We invite you to imagine new realities, transform business models through digitalisation, and make a positive impact on society. In an environment of trust, autonomy and personal balance, we offer you opportunities to reinvent yourself and thrive within the organisation, turning every project into a driver of global change.
Built on these three pillars, our value proposition not only reflects who we are, but also where we are heading together.
THE BANK FOR A CHANGING WORLD.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
