The role
Responsible for assisting the site team in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services.
Responsibilities
• Assist in the preparation, monitoring and reconciliation of service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to an internal and external customer base
• Maintain regular and effective communication with Client and Occupiers
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works, audit and inspect services provided by suppliers
• Assist the Managers in measuring and reporting supplier performance against agreed SLAs
• Procure goods and services for the estate, following procedures and policies
• Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required
• Undertake regular building inspections, complete reports and progress any required works
• Assist Corporate Facilities & Health & Safety Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 for the estate (working with sustainability team)
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of an emergency situation
• Complete administrative tasks as required to include use of all systems
Person specification
Qualifications/Key Skills
• GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.
• Managing Safely course - accredited by IOSH
Experience
• Previous experience in a similar role
• Excellent English language skills – both written and spoken
• Good health and safety and environmental knowledge
• Basic understanding of commercial leases and the landlord and tenant relationship
• Basic understanding of service charge budgets and accounting principles
• Basic mechanical and electrical services knowledge
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Websters, Tramps) at a level to undertake the role satisfactorily
We are proud to offer award-winning benefits to support and reward our employees:
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
