E2E Partnership and Business Solutions Officer

About the job

Your Main Activities Are

• Be the first line for post-sales and post-trades activities, answer by phone, email or through the application / web platform
• Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)
• Provide Clients with General product support (e.g: demos, onboarding…) &AND technical product assistance (e.g: “The setup of my report is wrong”)
• Showcase a co-creation mindset; be curious about why the Client called in order to improve the service and enhance the client’s experience
• Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier…)
• Timely report and handle any incidents, complaints and claims according to procedures and policies in place
• Organize and assist the Team on regular team meetings to encourage exchange of ideas, monitor projects and initiatives, as well as to provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting

Profile and Skills to Success

• Bachelor Degree in Economics / Finance / Accounting / Marketing and Communications or related
• At least 3 years of experience in Client Management / Banking and Financial Operations or similar
• Advanced level of English, both written and oral
• Knowledge in
  1. MS Office Pack (Word, PowerPoint)
  2. CRM Tools
• Attention to detail / rigor
• Ability to manage/facilitate a meeting, seminar, committee, training…
• Analytical ability
• Client focused
• Critical thinking

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.