Job Title: 2S IT CBS Lead Manager
Department: ISPL, CIB 2S CBS
About Business line/Function:
Cross‑Business Solutions (CBS) is a transversal function within BNP Paribas Corporate & Institutional Banking that centralises and coordinates all transversal related activities across the 2S business lines.
The focus is on scaling up and standardizing processes, systems, and technologies to achieve operational efficiency and consistency. This may involve implementing new technologies, such as automation, robotics, or artificial intelligence, to enhance productivity and reduce costs. The team will also work on developing and implementing standardized processes, procedures, and metrics to measure performance and drive continuous improvement.
Position Purpose:
The primary purpose of this role is to lead 2S India project team, stay close to code and act as the techno-functional point contact for operations, business, Infosec and Infrastructure. Architecture direction is set with the platform architect and you own its execution.
The technical lead is responsible to drive the delivery, support and stability of our custody and depository platforms. The estate is mixed: the core is Java/J2EE with Spring, Angular and Oracle, alongside .Net and MS SQL Server components.
And provide end‑to‑end managerial and delivery oversight for the newly created CBS teams in Mumbai, ensuring seamless recruitment, onboarding, and performance excellence while championing employee engagement and strict adherence to global processes and quality standards.
Responsibilities
Technical management & coordination
- Coordinate day to day with operations and vendors - Track and reduce technical debt, false-positive analysis, hardening and closure of audit observations and remediate vulnerabilities.
- Lead, mentor and review the work of developers.
- Manage deployments with versioned artifacts and rollback plans.
- Translate solution design into deliverables work with estimate and task breakdown.
- Improve CI/CD pipelines, automated testing and code quality scanning (SonarQube, Snyk etc.).
- Run requirement elicitation, gap analysis and impact assessment with Operations users. Produce clear functional and technical specifications and support SIT/UAT, release and hypercase.
- Lead L3 support and incident resolution with root cause analysis and permanent fixes
- Participate in DR/BCP tests, prepare evidence and close findings.
Team Building & Onboarding
- Lead the recruitment of new CBS talent in Mumbai, coordinating with HR to define profiles, interview, select, and onboard staff quickly and efficiently.
- Design and execute structured onboarding programmes that accelerate time‑to‑productivity
Operational Oversight
- Directly supervise day‑to‑day activities of CBS staff in Mumbai, ensuring smooth delivery of services and alignment with global operating models.
- Monitor key performance indicators (KPIs), service‑level agreements (SLAs), and quality metrics; intervene promptly to resolve deviations.
Employee Engagement & Development
- Foster a high‑performance culture through regular coaching, performance reviews, and career‑development plans.
- Organize engagement initiatives (Peer‑recognition program) to maintain morale and retention.
Process & Quality Governance
- Ensure all team activities comply with global 2S IT processes, regulatory requirements, and internal quality frameworks.
- Conduct periodic audits and drive continuous‑improvement projects to mitigate operational risks.
Issue Mitigation & Escalation Management
- Identify emerging operational issues, perform root‑cause analysis, and implement corrective actions.
- Serve as the primary escalation point for critical incidents, coordinating response with global support functions.
Specific Qualifications:
- 12+ years of experience with at least 5+ years managing cross‑functional teams and Techno management role
- Strong understanding of banking systems and related business processes
- Hands on technical credibility with an eye for business impact & ownership and accountability for delivery and production stability.
- Excellent communication and influencing skills across senior‑level business and technology stakeholders.
- Very good experience in regulatory and control-heavy environment.
Behavioral Skills:
- Strong Communication & Interpersonal skills
- Analytical Ability and Critical thinking
- Team Player
Education Level: Bachelor Degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
