Damage and Claims Expert

This is your opportunity to become a part of the Fleet Services department, which is responsible for technical and maintenance support of Arval car fleets across several European countries. This position is aimed to strengthen the current team and support Arval entities from our Competence Center based in Bratislava.

Brief description of our company - ARVAL COMPETENCE CENTER 

We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.

This is your opportunity to become a claim handler of the Damage & Claims Team in Bratislava.  You will support Arval entities in the management and settlement of insurance claims for a fleet of more than 40,000 vehicles. You will play a key role in ensuring efficient, accurate, and high‑quality handling of damage and insurance cases within Arval Competence Center Bratislava, while maintaining strong communication with both internal and external stakeholders.

Your main responsibilities will be: 

• Registering damage and insurance claims in internal systems and reporting claims to insurance companies (third‑party liability insurance and comprehensive insurance)
• Communicating with external partners to ensure vehicle repairs (repair shops, insurance companies, clients, brokers)
• Reviewing, assessing, and evaluating documentation such as photo documentation, cost calculations, invoices, and related materials
• Validating and controlling repair cost calculations
• Approving vehicle repairs after damage
• Managing insurance claims and ensuring financial settlement of damages
• Providing support and advisory services to clients during the claims process
• Communicating with internal and external clients in a professional and customer‑oriented manner
• Actively monitoring individual cases, ensuring timely resolution and handling complaints
• Backing up team members during absences (vacations, sick leave)
• Participating in specific team projects related to RPA initiatives and process harmonization
• Continuously developing knowledge of company products, processes, and organizational structure
• Identifying opportunities to improve existing methods and critically assessing ways to enhance service quality and efficiency
• Contributing to the development and improvement of internal control mechanisms to ensure high quality standards

We are looking for candidates who...:

• Experience in claims handling, insurance, fleet management, or a related administrative role is an advantage 
• Strong analytical skills and attention to detail 
• Ability to evaluate documentation and financial calculations accurately 
• Very good communication skills and customer‑oriented mindset 
• Ability to manage multiple cases simultaneously and meet deadlines 
• Proactive, responsible, and solution‑oriented approach 
• Willingness to learn and continuously improve professional skills 
• Ability to work independently as well as part of a team 
• English language at least B1
• Good communication skills and attention to detail
• Have interest in cars and automotive industry 

We offer:

Salary: 1900 EUR  

Contract: Fixed-term contract with possibility of extension

Benefits: 

• Bonus salary 
• Cafeteria.sk benefit program 
• Yearly salary review
• Meal contribution – 8 euro of credit for every working day to cover the costs of lunch breaks
• Multisport Card for active free time 
• Referral Bonus  
• Sick leave compensation 80% 
• Bonus holiday
• 2 sick days per year
• Hardware - mobile phone and laptop
• Fruit Days – fresh fruits everyday delivered to the office
• Life insurance    
• Home Office possibilities
• Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture