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Operational Resilience & Crisis Management Senior Officer

Mise à jour le 11.11.2025

About the job

  • RISK Operational Risk Management (RISK ORM) steers and reports on the Group’s Operational Risk Management framework and status, in close collaboration with the concerned Functions. It is the independent second line of defence on operational risk management activities of the Group, including on Information and Communication Technology risk management activities
  • RISK ORM’s global Operational Resilience programme is a critical component in ensuring the Group’s ability to protect its vital services from disruption across the globe. The programme seeks to leverage and integrate existing practices such as Business Continuity, IT Resilience, Cyber Resilience, Third-Party Resilience and Crisis Management in order to mitigate and remediate any service disruption to meet its client and market obligations
  • Operational Resilience management includes planning, integrating, testing, and governing activities to ensure that the Group can
    1. Identify and mitigate business and system disruption risks that could lead to operational impacts before they occur
    2. Prepare for and respond to disruptive events in a manner that demonstrates command and control of incident response, coordination and service continuity. Scenarios could include but not limited to Cyber Security Incidents, Technology/Systems Outage, People or Process Failures
    3. Recover and restore vital services following disruption within the agreed resilience tolerance levels
  • BNP Paribas (BNPP) is looking for a RISK ORM Operational Resilience & Crisis Management Senior Officer to support the oversight of the topic across the Group

Your Main Activities

  • The selected individual will assist in overseeing and strengthening the Crisis Management framework supporting BNPP vital services. This will involve working collaborative and closely with various internal stakeholders, requiring broad multi-disciplinary knowledge in IT and Cyber Resilience, Business and IT Continuity, and general controls validation and testing
  • Given the broad nature of this role, you will leverage your extensive expertise by acting as a key contributor and subject matter expert to both RISK ORM colleagues and Group Entities globally across lines of defence
  • Key Responsibilities
    1. Provide oversight of operational incidents and crisis management directly and indirectly owned controls and ensure that these controls are tested for operational effectiveness
    2. Become a recognised resilience thought leader and provide proactive advisory services to risk owners by assisting in issue resolution and participating in prioritisation activities
    3. Support the Group stakeholders in identifying resilience gaps, through control testing and operational resilience exercises
    4. Assist in the regional implementation and maintenance of the Group global crisis management program, processes and procedures
    5. Provide subject matter expertise during response to regional and global crisis events, assisting the coordination of 2LoD engagement and response of crisis managers
    6. Build and establish networks and relations with other key Group stakeholders
    7. Perform relevant second line of defence (2LOD) thematic or issue-based deep-dives
    8. Support the overall design and implementation of an enhanced global Group-wide Operational Resilience programme

Profile and Skills to Success

  • Bachelor’s Degree in Information Technology / Computer Science or related
  • Course / Certification in CISSP / MBCI / CBCP / CISM / CRISC
  • At least 5 years of experience in Operational Risk / Technology Risk Management / Cyber Security / Third-Party risk management or similar
  • At least the last 3 years focused on Operational Resilience / Crisis Management initiatives or similar
  • Advanced level of English, both written and oral
  • Adaptability 
  • Ability to collaborate / teamwork
  • Communication skills, both written and oral
  • Creativity and innovation / problem solving

About the Team

  • Integrated with the Global RISK ORM Iberian Centre of Excellence the position of RISK ORM Operational Resilience & Crisis Management Senior Officer will report functionally to the Global Head of RISK ORM Operational Resilience Transformation and hierarchically to the RISK ORM Operational Resilience Lead of the Global RISK ORM Iberian Centre of Excellence

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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