Crisis Management & Monitoring Analyst

Position Purpose

Be part of the dynamic support organization responsible to support a full range of applications and to ensure a stable and resilient production environment for the business and operations.

The Cash Management Control Tower Department is responsible for:

• Steering the quality of STP production for the entire BNP PARIBAS Group in the scope of Payments, SWIFT and Cash Management
• Supervising the end-to-end transmission of flows through the SWIFT, Payments and Cash infrastructures, on behalf of all the entities of the BNP PARIBAS Group
• Monitoring the flow of sensitive clients from the Cash Management Business Line
• Ensuring the sponsorship of monitoring and repair tools

BNP PARIBAS, which operates the largest SWIFT Hub in the world, is the leading player in the SWIFTNet activity for Corporate clients, and one of the top three European Cash Management actors.

Responsibilities

Direct Responsibilities

As part of Monitoring & Production Support of Payments, SWIFT and Cash flows, you will:

Manage the incidents and crisis communication

Crisis Management:

• Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
• Identify and coordinate key actors in order to restore the service. Lead crisis conference call
• Communicate and provide status updates on issues to business users, management team and other stakeholders.

Provide production support

• Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.

Take part in the Monitoring and repair of flows

• Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
• Ensure the operational end-to-end monitoring using the available tools and procedures.
• Identify gaps in the process with the expected nominal operation.
• Supervise the recurrent maintenance intervention.

Contributing Responsibilities

Contribute to quality improvement

• Update the monitoring procedures and incident management of the documentary database procedures.
• Analyze and challenge existing support processes to achieve continuous improvement.
• Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the processes and get them approved.

 Technical & Behavioral Competencies

• The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work in a role where the operation of availability & time-critical systems is routine.

Successful candidate might be required to work in shift and weekend rotation. An understanding that occasionally after hours’ response to problems will be required.

The following knowledge and experience are required:

• Ability to assimilate functional & technical architectures
• Technical appetence for manipulating files and conducting application configuration operations
• Analytical and information structuring skills
• Trouble shooting and problem solving
• Stress resistance: responsiveness and capacity to reprioritize your actions
• Ability to take initiative and make decisions
• Rigorous and accuracy
• Ability to collaborate (strong team player)
• Communication skills and client focus

Specific Qualifications (if required)

• SWIFT or Cash Management background
• Experience 3/5 years

About BNP Paribas Group:

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year