About the job
- The Client Relationship Officer’s (RO) main mission is to manage the daily interactions with BNP Paribas’ Corporate Clients ensuring the delivery of a high quality service in an innovative, digital and industrial way
- The RO is responsible for developing the relationship with such Clients, understanding Clients’ needs and proposing the adequate products from the Flow Banking Products, while acting as the entry point for Clients within the Bank for commercial matters
Your Main Activities Are
- Ensure that business is performed in close alignment with the BNP Paribas Group’s “One Bank” strategy, ensuring close collaboration with all stakeholders, from Pilots, to Product lines, Support Teams, among others
- Client Interaction
- Act as the first point of contact on commercial matters
- Redirect the Clients to the responsible Support Teams such as Client Service Desk, Cash Management Technical Officers, Due Diligence, among others
- Compliance
- Ensure that all compliance regulations such as Know Your Customer (KYC), Anti-Money Laundering (AML) and Sanctions policies are properly reviewed
- Credit
- Ensure that all credit facilities extended to Corporate Clients are approved and renewed on time according the Bank's procedures, and then implemented
- Banking Products
- Sell all type’s of Banking Products and ensure proper introduction of product representatives to clients
Profile and Skills to Success
- Bachelor’s degree in Finance, Accounting, Economics or any related field
- At least 3 years of experience in Client Management or Banking and Financial Operations
- Excellent communication skills with fluency in English and knowledge in German
- Knowledge in CRM Tools
- Client focused mindset with the ability to communicate, interact and engage in an impactful manner
- Great attentiveness to detail and sense of responsiveness and quality of service
- Ability to cope with pressure and short deadlines and ability to multi-task and adapt to changing priorities
About the Team
- Within the Global Banking scope, the European Corporate Hub (ECH) located in Lisbon and Porto, acts as a key provider for a harmonized and best-in-class Client Relationship service, representing a key asset for the BNP Paribas Group’s strategy
The selected candidate can be based in Lisbon or Porto, according to its preference
#LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
- Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.
- Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses
- Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
- Diversity and Inclusion commitment
BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
- Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
