Client Account Manager

The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations.

• Core functions: Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.
• Handles internal / external clients’ enquiries and act as a single-point of contact for clients / fund managers who use our global custody services. 
• Follow-up client activity - provide reporting and managing operational risk.
• Communicate the issues and recommending solutions to clients.
• Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support any regulatory, audit, review requirements.
• Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
• Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities 
• Perform ad hoc tasks when required