About BNP Paribas:
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 63 countries, with more than 180,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main operating divisions: Commercial, Personal Banking & Services (CPBS) and Investment & Protection Services (IPS) (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning from financing, investment, savings and protection insurance. In Europe, the Group has four leading markets: Belgium, France, Italy and Luxembourg and BNP Paribas Personal Finance is the leader in consumer lending. In its Corporate & Institutional Banking and Investment and Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
Business Overview:
Latin America is an important market for BNP Paribas. While Brazil remains the largest economy in Latin America and the Groups activity regionaly, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 40 years.
BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and Investment and Protection Services.
CIB in Hispanic Latin America has world-class teams of roughly 200 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ CIB business lines are represented in Hispanic Latin America where the bank has presence and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:
- In North America essentially New York with a number of professionals covering Latin America.
- In Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
- In Asia with a broad coverage of all major economies in the region.
In Colombia, BNP Paribas has presence through 5 legal entities representing the Group: 1 Rep. Office, a Corporación Financiera for local CIB banking license activity and a Trust company for Securities Services, all within the Corporate and Institutional Banking operating Division. As for Investment and Protection Services, an insurance company (Cardif) and a Rep Office for Asset Management. BNP Paribas is the European bank with the longest uninterrupted presence in the country.
Job Purpose
:
To offer high quality service to Local and Global clients, acting as subject matter expert on Custody and backoffice processes in order to respond in an accurate and satisfactory matter to internal and external queries.
This is a client facing role, focused on delivering onboarding efficiency, supporting KYC functions including periodic reviews/updates to KYC across business lines.
Duties and Responsibilities
List the primary job duties and responsibilities using headings and then give examples of the types of activities under each heading.
- Execute the Onboarding and Re-certification processes for the clients of the location across business lines.
- Set up the accounts in the different systems.
- Run the verifications of the received instructions (call back, signature verifications, etc)
- Respond to client and internal requirements in a precise and timely manner.
- Perform repair or manual inclusion of transactions when required in the Settlement and Cash systems (Client Window for Madrid Branch).
General
- Provide excellent client service, considering the specific needs of every client.
- Ensure compliance with local and corporate policies, guidelines, procedures, internal control and SLA requirements, to eliminate risk and operational losses.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Follow the code of conduct and to permanently update of the operative procedures.
- Ensure the coordination and the communication with the internal operations teams aiming to provide timely and accurate responses to client queries.
- Collect and custody of all original documents regarding onboarding, , recertification, contracts for account management, and additional documents necessary according to market requirements (Affidavit, COR, UBO, Institutional investor).
Qualifications
Education:
- Bachelor’s degree in Finance, Economy, Business Administration, Industrial engineering, sales or equivalent.
Specialized Knowledge
- Knowledge of financial industry, especially in back or middle office operations.
Skills & Abilities
- Ability to Collaborate / Team Work
- Communication Skills – oral & written
- Active listening
- Creativity and Innovation / Problem Solving
- Organizational Skills Adaptability
- Client Focus
- Decision Making/ ability to prioritize
- Autonomy & Accountability
- Attention to detail / rigor
- Ability to deliver / Results Driven
- Ability to understand the business environment of the entity
- English – Level B1
- Intermediate Level of Microsoft Excel: To use functions such as financial, statistics, some logical function such as IF. It is able to work in an advanced way with graphics and edit them to change the design or the information. Use conditional formats, PivotTables and Pivot Charts and templates to enter data.
Experience
- Between 3 – 5 years within the financial industry, especially in back or middle office operations
- Between 2– 3 years in client service.
Preferred qualifications
- Knowledge of AML and KYC on-boarding requirements
- Experience with SWIFT, CUD, DCV, Deceval, BVC, DIAN.
- Analytical and Mathematical skills
- Previous experience in Investment account management, Bank, custody client’s requests.
- General knowledge of financial market regulation, Market Risk, Credit Risk, Liquidity Risk and Counterparty Risk.
- Knowledge of products related to the banking industry.
Direct Reports
None
Interactions
* Local and Foreign Clients
* Global Markets Sales team
* SBO of the Representative Office
* Global Teams
* Local compliance.
* Global compliance teams.
*Transversal functions (Finance, OPC, Enterprise services)
* Client Development Team
* Market Infrastructures.
* Regulators' service agents (DIAN, SFC, Banrep, etc)
* Processing Team
* Investment and transversal controls Team
(Optional) Decisions
N/A
(Optional) Training
- Functional training about the position, processes, procedures and controls.
- Mandatory trainings (as indicated by compliance, Legal, Region and Group)
- Handle of confidential information: Strengthen training in the handling of confidential information between entities and their clients, adding a legal clause to guarantee compliance.
- Training of Client service, addressing to staff who will have direct contact with clients, in order to provide a guideline, to explain how provide clarity to our Clients, about BNPP Group and the entity that is serving them
- Techniques for validating authentic documents according policies and regulations.
- Training of legal and regulatory aspects of BP2S and Corporación Financiera. Explain why entities are legally separated and explain that each one has to follow the legal responsibility.
- Mandatory Corporate trainings in soft skills or BNPP competencies for all new hires (as indicated by HR).
