Claims Management officer

Claims management officer

 About us

Our mobility is changing rapidly. And Arval is changing with it. We have been offering our private and professional clients simple, uncomplicated and complete mobility solutions that perfectly match their needs for over 30 years. 

Working within the BNP Paribas Group's extensive network, we continue to grow and improve as an organisation year upon year. The most important factor in our success is our more than 7.000 employees spread across more than 30 countries around the world. 

Our motto is "Life is a journey made of journeys", and that applies to our customers as well as our colleagues. Your journey at Arval will be one where you are constantly on the move.  It is about making the most of your talents and continuing to grow while surrounded by amazing travelling companions. If you want to continue your growth together with us, don't hesitate to apply for this position now. 

Our values

Our core values are the foundation of our success and are at the heart of everything we do. They are the fertile soil for a culture where everyone can grow and thrive, with a lasting positive impact on each other, our customers and the world around us. Do you want to be part of this committed team and join us in making a difference?

Claims Management officer

An accident can happen at any time. Unfortunately, accidents sometimes also affect the schedule of our drivers… At times like those, it is important for us to help our drivers in an efficient and customer-friendly way so that they experience first-hand that Arval is the right choice to make.

It will be your responsibility to handle and follow up our customer's claims from start to finish. Below are some of your job responsibilities: 

• You will open and follow-up on our customers' claims and make sure the customer gets a perfect service. 
• You will gather the necessary documents, including accident report forms, police certificates, insurance documents, etc.
• You will read and interpret all received accident files, find the right repair company and necessary damage assessment company and notify the broker and/or insurer.
• You will remain the first point of contact for suppliers and third parties to coordinate the entire claim for the account managers.  
• You will work with your colleagues at repair management to keep an eye on the time it takes to repair vehicles. 
• You will act as the point of contact for internal and external customers and suppliers and keep everyone informed of the case's progress.
• You will make sure drivers' interests are defended in the best possible way.
• You will act as the contact person for brokers. 
• You will take action to achieve a satisfactory solution to any complaints. 
• You will know and observe the SLAs in your area of expertise. 

What are the basic requirements for the position?

• Bachelor's degree in finance/insurance
• Very good knowledge of Dutch and French
• Commercial attitude
• Accuracy and high stress tolerance
• Analytical mindset

 What do we expect from a claims management officer?

• Customer focus in the guidance you offer to your internal customers (account managers) and external customers (drivers) in their (damage) claims
• An eye for detail, excellent follow-up and transparent communication to coordinate, manage and finalise ongoing cases as well as possible with the various suppliers and third parties (brokers, lawyers, etc.)
• A good sense of responsibility – your interpretation of the cases will affect the further course of the procedure. Your knowledge and expertise are of great importance in every case we handle 
• Results-oriented and able to work together to achieve personal and team objectives 
• A dynamic personality that enables you to give the necessary input to the team, colleagues and customers to increase their involvement
• A high regard for respect and helpfulness 

What can Arval offer you in addition to your monthly salary?

• A fringe benefits package consisting of meal and eco vouchers, a comprehensive insurance package that includes hospitalisation, outpatient and dental insurance as well as group insurance 
• Respect for a healthy work/life balance: 32 leave days, flexible working hours, home working after the induction period
• Mobility options: allowance instead of a company car, public transport season tickets, folding bike
• Importance of wellbeing: gym, cafeteria (including drinks, soups and snacks)
• Training and development: on-the-job coaching, job-specific training, training based on a personal development plan, language education and competence training
• Work hard, play hard: weekly drinks, team bonus

Interested? 

If you think you match this description and have the necessary skills, apply now on B. Welcome