Job Title: Claims Coordinator
Business Unit: Insurance - Greenval
Contract Type: Permanent
Location: The Anchorage Sir John Rogerson Quay Dublin 2 (Hybrid)
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.
- Agility: we want to behave more simply to embrace useful innovation and digital transformation.
- Client Satisfaction: we believe that our success lies in being the customers' and clients' preferred choice.
- Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics
- Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work
- Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint.
- Expertise: we build upon our recognized and expanding knowledge of our teams.
- Responsibility: we build upon our culture of responsibility and integrity to ever better serve the interest of our customers
- Good Place to Work: we foster a stimulating workplace where people are treated fairly and with respect
Role
The claims team are responsible for all outsourced claim handling, covering outsourced Third-Party Liable claim handling, and oversight of repairs of insured vehicles.
Due to continued growth across Europe, we are looking for a candidate with considerable experience in large loss and bodily injury claims to join our claims team.
Key Responsibilities
Oversight
- Dedicated contact for certain high importance jurisdiction, being the point of contact in Greenval for all claims related activities in these jurisdictions.
- Oversight of third-party administrators, including reviewing monthly claims reports, chairing quarterly reviews, reporting on performance to Greenval management
- Continuously monitoring and looking for areas to optimise the performance of Third-party claims administrators.
- Implementing best practice in each jurisdiction to help to reduce claims costs and optimise efficiency in the claims process.
- This role requires regular travel to European cities
Audits
- Carry out claim’s audits, remote and site; of Third Party Administrators, and insured clients own repair process
Account Management support
- Provide documentation for, and participate in, business reviews with Arval entities; with focus on claim cost development, and TPA performance
Qualifications & Experience required for this role
- Insurance professional
- 3 years’ experience in a non-life insurance environment
- Minimum CIP qualification
- Knowledge of motor insurance industry in Europe
- Excellent analytical and communication skills
- Flexible attitude and proactive approach
- Strong results and client driven approach; and
- Willingness to regular travel across Europe.
- Ability to work well in a team and on own inititative
- Excellent use of Excel
- Ability to streamline and automate processes
- Willingness to contribute to multiple projects
- Strong capacity to adapt in a multicultural environment
- Knowledge of European Languages is an asset
Why work with us?
- We are a bank for a changing world and aim to build positive change together with our employees.
- We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity.
- Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
- We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities.
- Development and mobility is actively encouraged. We are a learning company - there is real opportunity to grow, develop and expand your skills, experience and career path.
- We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made
