Cash Management Service Manager - @Amsterdam, F/M/X
We are looking for a Cash Management Service Manager for our CCS Department that is situated within BNP Paribas SA Amsterdam Branch.
BNP Paribas in the Netherlands: Combining the strength of an international presence and local know-how.
The BNP Paribas Group has a long history in the Netherlands. Its experienced bankers serve as a single point of contact for clients to access BNP Paribas’ global product offering and extensive international network. BNP Paribas’ Dutch team is able, with the help of our specialized business lines, to present a comprehensive and tailored offer to our clients. The Group’s wide scale of value-added products and innovative solutions ranges from pure lending to highly structured transactions, from leasing to asset management. It offers access to domestic market knowledge combined with global expertise via our worldwide specialized resources.
BNP Paribas Corporate and Institutional Banking (CIB) is part of the Group and a globally recognized leader in offering specialized solutions to corporate and institutional clients in the field of capital markets, securities services, financing, treasury and advisory. CIB also functions as a bridge between corporate and institutional clients. Sustainability, digital transformation and a focus on long-term relationships with our customers are at the heart of CIB’s strategy.
The position you’re applying for/Your new role
The Cash Management Service Manager situated within CIB Netherlands in Amsterdam and reports directly to the Head of CCS CIB Netherlands.
You are the driving force for new developments and preparing stable delivery of change to production and will overlook the change process from beginning to end. Main goal is to continuously optimize and professionalize CIB CCS Netherlands and to contribute to the CIB CCS and overall strategy.
Your responsibilities
To ensure a customer-experience driven daily servicing:
- Offer a positive experience to the client
- Understand client requirements to simplify requests
- Answer any question related to business as usual Cash Management support requests
- Promote “Selfcare” to the clients
To manage Cash Management incidents:
- Identify incidents and send alerts to the clients
- Measure the impacts of the incident and communicate them to the client
- Communicate with the client until the incident resolution
- Elaborate adapted reporting on recurrent incidents
- Understand requirements to simplify requests
- Create a post-incident plan and act on it
To continuously improve daily servicing quality:
- Investigate on clients Cash Management activity to identify potential servicing improvements
- Identify internal process optimization levers and communicate them to relevant stakeholders (BO, Compliance…)
- Take part to improvement of client satisfaction and client satisfaction metrics (NPS)
- Work in close relationship with the Account Manager (if any) in order to ensure the best client satisfaction
We offer
· Competitive compensation including 13th month and holiday allowance
· Participation in the discretionary bonus scheme
· Contribution to your pension (full employer contribution)
· Home working (50%)
· A net home working allowance plus internet allowance
· 28 + 1 holidays per year and the possibility to buy holiday hours
· Great colleagues in international environment
· A pleasant working atmosphere
Who are you
Your profile
- Strong communicator (written and spoken)
- Proficient in the use Microsoft Office and strong knowledge of business tools and IT applications
- Excellent analytical and problem-solving skills for Cash Management related topics
- Flexible attitude & autonomous working style
- Takes initiative, proposes & signals improvements/changes
- Good knowledge of payment processes and about Cash Management services and product details
- Understanding of the business risks and broad knowledge of related procedures and best practices
The requirements
- HBO level of education, with a background in finance
- Fluent in English and Dutch (written and spoken)
- Finity with payment products and processes
- Minimum 2 years of experience in Cash Management
Job related competencies:
Knowledge
- Understanding of BNPP Group Organization
- Usage of all Cash Management related business application
- Proficient in the use Microsoft Office
Functional expertise:
- Cash Management services and product details
- Cash Management transactions (reporting, payment means)
- Cash Management risks and procedures
Technical skills:
- Ability to communicate in English (mandatory)
- Ability to communicate in Dutch
- Excellent communication skills both verbal and written
- Proficient in the use Microsoft Office
- Excellent analytical and problem-solving skills for Cash Management related topics
Soft skills/mindset:
- Be customer experience driven and always interact well with the client
- Take initiative for the improvement of daily servicing quality
- Remain curious and proactive to have up to date level of information on new products and services
Does this sound like you?
To apply, simply upload your curriculum vitae and a brief cover letter, and we’ll be glad to invite you for an introductory interview. If you'd like to talk to us first about whether this role is right for you, or for more information, please contact HR via asd_recruitment_hr [at] bnpparibas (dot) com.
Please bear in mind that we conduct pre-employment screening.
Unsolicited offers by external organizations to help us find a suitable candidate will not be considered
