About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Market Operations are divided into 3 product value chains & 3 cross-business departments. Trade Processing – Listed Derivatives, Securities and Prime and FXMM & OTCD Support are the product chains with Cross Business Lifecycle, Collateral & Treasury Forecasting and Liquidity Monitoring and Valuation & Transversal Services being the cross-department functions.
We aim to streamline processes, ensure service continuity, deliver best-in-class client service, lead innovative operations and foster expertise and innovation among our teams in a rapidly evolving context.
Job Title:
Business Manager & Chief of Staff – Markets Operations
Date:
2025
Department:
Markets Operations
Location:
Mumbai / Bengaluru
Business Line / Function:
Markets Operations
Reports to:
(Direct)
Head of India Markets Operations
Grade:
(if applicable)
Vice President
(Functional)
NA
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
We are looking for a dynamic, strategic, and operationally savvy leader to partner with our Markets Operations leadership team as a Business manager/Chief of Staff. This is a high‑visibility role that will shape the way Operations function, drive strategic initiatives, and enhance the effectiveness of the Operations organization. The incumbent will work closely with the Markets Operations leads, driving strategic initiatives, operational oversight, and cross‑functional leadership. The role blends executive partnership, program management, and business analysis to ensure that Markets Operations execute flawlessly, meet targets and drive continuous improvement. The incumbent will act as a facilitator and enabler to the Operations lead and the executive teams on a variety of transversal initiatives by coordinating: finance, strategic projects, governance meetings and communication management
Responsibilities
Direct Responsibilities
Strategic & Executive Support
· Drive the annual budgeting, forecasting, and variance analysis
· Track and monitor projects of high importance & critical to the organization, including tracking to budget, effort and deliverable.
· Demonstrate strong expertise in operational domain and variety of transversal topics.
· Develop, maintain, and report on key performance indicators (KPIs)
· Enable data‑driven decision‑making across the organization by delivering regular dashboards and ad‑hoc analyses.
· Build and maintain a robust analytics framework to surface actionable insights from operational data
· Responsible for communication of key agendas and for ideation to help resolutions.
· Devise, manage, deliver and evaluate internal communications approach, campaigns to enhance the Brand's reputation amongst several stakeholders (employees, internal clients, senior management etc.)
· Ensure that communication is aligned with Group, Territory, ISPL and GSO level. Necessary approval for communication is acquired before releasing.
People & Culture
· Partner with HR and senior leaders to define talent needs, hiring plans, and development pathways for the Operations team.
· Lead change‑management initiatives, ensuring smooth adoption of new processes, tools, and organizational structures.
· Drive Training initiatives like Certification & Digitalization with L&D
Governance
o India KPI meeting coordination (preparation, minutes, follow-up, continuous review)
o Governance around Continuous improvement
o LBO Governance calls
Business Management including Ops Risk Monitoring, Cost Monitoring
o Facilitate and drive senior‑leadership meetings (e.g., Ops Review, Strategy Off‑site, Board Prep) – agenda setting, material creation, follow‑up and tracking of action items.
o Ops requests (IG, incidents, Shadow IT, PCC, ICC)
o Regular coordination with Global and Regional business management teams
o RCSA preparation / coordination with OPC
o Invoicing
o Employee Engagement
o Visitors Management / DL and Org charts update / Mandates
Projects
o Coordinate cross‑functional project teams (Technology, Product, Risk, Finance, Legal) to deliver high‑impact initiatives on time and within budget.
o IT outages review and Drive partnership with IT
o Drive initiatives like Span of Control
o HR Pulse Survey and skip level feedback action plan
o Champion senior‑leadership communications—internal newsletters, town‑halls, and stakeholder updates—to ensure transparency and alignment
Technical & Behavioral Competencies
o 12+ years of experience in operations, strategy, or business management within banking or financial‑services environment.
o Prior experience in a Chief of Staff, Business Manager, or Operations Leader role at a high‑growth, technology‑focused firm.
o Experience with Agile/Lean project delivery methods and modern data‑visualization tools (Tableau, PowerBI)
o Proven track record of leading complex, cross‑functional programs (e.g., process re‑engineering).
o IB Operations experience preferred especially in project management.
o Strong financial acumen: budgeting, forecasting, P&L ownership, and business case development.
o High degree of initiative, intellectual curiosity, and ability to thrive in a fast‑paced, ambiguous environment.
o Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly.
o Strong organizational skills and ability to prioritize.
o Innovative - constantly identifying gaps in process and to seek improvements
o Excellent oral and written communication skills; ability to influence multiple stakeholders
o Self-motivated and results oriented with an ability to work under pressure
Specific Qualifications (if required)
Skills Referential
Behavioral Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Decision Making
Critical thinking
Ability to share / pass on knowledge
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to develop and leverage networks
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)
